ITIL® Service (Version 5)
The IITIL® Service (Version 5) module provides practical guidance on how to design, deliver and improve services to enable consistent value creation and quality customer experiences.
The main topics
This module provides practical guidelines for achieving excellence in digital service management - in line with ITIL specifications. It focuses on aligning people, processes and technology to manage services across the entire lifecycle and increase resilience, responsiveness and customer satisfaction.
- A unified approach to product and service management with a primary focus on service-related activities
- End-to-end management of the digital product and service lifecycle
- Align service activities and initiatives with business value and outcomes
Goals
- Learn how to effectively apply ITIL principles to strengthen incident, request, problem, change and continuous improvement practices to sustainably increase reliability, resilience and measurable value.
- Acquire knowledge of how to successfully break down silos by consistently aligning service delivery with business objectives, leveraging automation and systematically driving continuous improvement.
- Understand and apply how to position service management strategically, tactically and operationally so that investment decisions are directly linked to tangible business outcomes.
Prerequisites
- Any ITIL 4 certification or
- ITIL Foundation (Version 5)
Target group
- Service management and service delivery professionals Product and digital delivery roles
- Architecture and service design roles
- Software and application development teams
Certificate
The ITIL® 5 Service (Version 5) Certificate is awarded by Peoplecert.
This is one of the 4 certificates required to achieve the ITIL® Managing Professional (Version 5) certification
Exam language English
Examination:
- Multiple choice
- Open book
- 90 minutes, 40 questions
The exam voucher is included in the course fee.
ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert.
Documents
The course materials are in English and include:
- Ebook
- Mock exams
- Student Workbook
- ITIL® Glossary
Implementation
- Class size up to max. 15 participants
ITIL®
- ITIL® Foundation (Version 5)
- ITIL® Managing Professional Package (Version 5)
- ITIL® Strategic Leader Package (Version 5)
- ITIL® Practice Manager Package (Version 5)
- ITIL® Product (Version 5)
- ITIL® Service (Version 5)
- ITIL® Experience (Version 5)
- ITIL® Strategy (Version 5)
- ITIL® Transformation (Version 5)
- ITIL® Managing Professional Transition (Version 5)
- ITIL® 4 Foundation
- ITIL® 4 Managing Professional Package
- ITIL® 4 Create, Deliver and Support (CDS)
- ITIL® 4 Direct, Plan and Improve (DPI)
- ITIL® 4 Drive Stakeholder Value (DSV)
- ITIL® 4 High-Velocity IT (HVIT)
- ITIL® 4 Digital and IT-Strategy (DITS)
- ITIL® 4 Practice Manager: Collaborate, Assure & Improve (CAI)
- ITIL® 4 Practice Manager: Monitor, Support and Fulfil (MSF)
- ITIL® 4 Practice Manager: Plan, Implement and Control (PIC)
- ITIL® 4 Specialist: IT Asset Management