Next Level Service Management

Events in German

This event series brings together decision-makers and practitioners who recognise that traditional Service Management is reaching its limits.

Technological change, driven by cloud computing, observability, AIOps, and artificial intelligence, is rapidly reshaping the playing field. At the same time, new ways of working are emerging through agile teams, DevOps practices, and scaled frameworks such as SAFe. Service Management organisations are facing the challenge of redefining their role: becoming active partners in risk management, cybersecurity, and regulatory compliance.

In addition, the service landscape is becoming increasingly hybrid, both internally and externally. Services are delivered through complex ecosystems involving multiple partners. Organisations that cannot effectively coordinate the management of incidents, changes, and problems across these ecosystems risk falling behind the service experience that customers and stakeholders now expect.

Next Level Service Management explores how Service Management organisations must evolve to remain relevant, strategically, technologically, and organisationally. Together, we aim to discover what it takes to reach the next level through real-world insights, practical approaches, and meaningful peer-to-peer exchange.

This event series is created in collaboration with Glenfis and xamplo, two leading partners for the design, implementation, and continuous improvement of modern Service Management systems in Switzerland.