The IITIL® Service (Version 5) module provides practical guidance on how to design, deliver and improve services to enable consistent value creation and quality customer experiences.

The main topics

This module provides practical guidelines for achieving excellence in digital service management - in line with ITIL specifications. It focuses on aligning people, processes and technology to manage services across the entire lifecycle and increase resilience, responsiveness and customer satisfaction.

• A unified approach to product and service management with a primary focus on service-related activities
• End-to-end management of the digital product and service lifecycle
• Align service activities and initiatives with business value and outcomes

Goals

• Learn how to effectively apply ITIL principles to strengthen incident, request, problem, change and continuous improvement practices to sustainably increase reliability, resilience and measurable value.
• Acquire knowledge of how to successfully break down silos by consistently aligning service delivery with business objectives, leveraging automation and systematically driving continuous improvement.
• Understand and apply how to position service management strategically, tactically and operationally so that investment decisions are directly linked to tangible business outcomes.

Prerequisites

• Any ITIL 4 certification or
• ITIL Foundation (Version 5)

Target group

• Service management and service delivery professionals Product and digital delivery roles
• Architecture and service design roles
• Software and application development teams

Certificate

The ITIL® 5 Service (Version 5) Certificate is awarded by Peoplecert.

This is one of the 4 certificates required to achieve the ITIL® Managing Professional (Version 5) certification

Exam language English

Examination:

• Multiple choice
• Open book
• 90 minutes, 40 questions

The exam voucher is included in the course fee.

ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert.

Documents

The course materials are in English and include:

• Ebook
• Mock exams
• Student Workbook
• ITIL® Glossary

Early booking discount

If you book more than 4 months in advance, we will grant you a 10% discount on the course fee

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Quantity discount

Motivate your environment. We grant interesting discounts on the course fees for 3 people in the same course and simultaneous registration:

• 3 people on the same course date 10%
• 4 people on the same course date 15%
• 5 people on the same course date 20%

The discounts are not cumulative - the highest discount always applies.

ITIL® Managing Professional Package (Version 5)

If you would like to become an ITIL® Managing Professional (Version 5) with the ITIL® Service (Version 5) certificate, take advantage of our course package at the special price of CHF 12,600 (including four exams worth CHF 2,360).

To book the package, please contact us via academy_at_glenfis.ch.

Book directly

We offer all onsite courses in hybrid mode. This means you can also take part in these courses remotely. Simply tick the relevant box when registering.