Service management
GlenfisAcademy
In service management, IT services are bundled into reliable services and ensured in accordance with the quality agreements with the customer. ITIL® is the best practice guideline and the de facto standard for IT service management. In our courses you will learn the basics of service management and ITIL®. You can train to become a certified service management expert.
The ISO/IEC 20000 standard enables companies to assess and certify their IT organization with regard to compliance with the requirements of a service management system. In our training courses, you can become a technical expert or even a certified auditor.