This is the first course from ITIL® (Version 5) showing how a common product and service lifecycle enables the management of digital products and services using Service Value Systems (SVS). In this 2-day course, we will introduce you to the concepts, dimensions and practices to get you ready for certification.

The main topics

ITIL® Foundation (Version 5) gives you a more advanced view of the Service Value System (SVS). This provides a holistic end-to-end picture of what it actually means to contribute to business value creation. It includes concepts such as Lean IT, Agile and DevOps and AI.

The following topics are covered in the course:

• The key concepts of service management
• The four dimensions of service management
• The ITIL® product and service lifecycle
• The ITIL® Service Value System (SVS)
• Value streams in service management
• Artificial intelligence in service management

Goals

After completing the course you will:

• Understand the key concepts of digital product and service management
• Understand service relationships
• understand the four dimensions of ITIL® product and service management
• Understanding the ITIL® Service Value System
• understand how the ITIL® principles help an organization to implement and adapt service management to its needs
• understand the ITIL® product and service lifecycle model and associated value chain activities
• know ITIL® management practices
• Name the benefits of value stream mapping and management
• understand how AI impacts service management and what AI governance is understand how ITIL® interacts with other frameworks

Prerequisites

No formal prerequisites

Target group

The ITIL® Foundation (Version 5) course is suitable for anyone who wants to learn more about service management and understand how to create value together with the business. It is also suitable for anyone who wants to update their ITIL® knowledge and for program and project managers and executives.

The ITIL® Foundation (Version 5) course is the basis for all further ITIL® courses.

Certificate

ITIL® Foundation (Version 5), awarded by Peoplecert.

Examination language currently English (German is planned).

The exam fee is included in the course price.

ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert.

Documents

The course materials are in English and include:

• Ebook
• Mock exams
• Student Workbook
• ITIL® Glossary

Early booking discount

If you book more than 4 months in advance, we will grant you a 10% discount on the course fee.

Bulk discount

Motivate your environment. We offer interesting discounts on course fees for as few as 3 people on the same course and registering at the same time:

• 3 people on the same course date 10%
• 4 people on the same course date 15%
• 5 people on the same course date 20%

The discounts are not cumulative - the highest discount always applies.

Book directly

We offer all onsite courses in hybrid mode. This means you can also take part in these courses remotely. Simply tick the relevant box when registering.