The module ITIL® Transformation (Version 5) provides practical, scalable guidelines for embedding, sustaining and optimizing change across products and services.

The main topics

This module provides participants with guidance on transforming the way organizations work by balancing governance, execution and continuous learning. In line with ITIL guidelines, it provides practical guidance to align people, processes and technology and ensure that transformations deliver measurable value and build resilience across the organization. 

• Understanding the complexity of transformations and the organizational context
• Applying the ITIL Transformation Model
• Using patterns, tools and governance to enable sustainable change

Objectives

• Know how to design management and governance capabilities so that they are effective and support the organization's desired ways of working.
• Learn to structure and improve organizational capabilities - with clearly defined roles and responsibilities.
• Know how to specifically optimize individual areas of the Service Value System (SVS) - from practices to tool usage - taking into account all four dimensions of service management.
• Understand how to increase the overall performance of the SVS by strengthening collaboration between stakeholders and across value streams.

Prerequisites

• Any ITIL 4 certification or
• ITIL Foundation (Version 5)

Target group

• Sponsors and leaders of transformation initiatives who are leading change
• Professionals who are involved in delivering transformation work and need to understand what needs to be done
• Professionals who are impacted by transformations and want to know what support and involvement they can expect
• Consultants who are guiding organizations through transformation initiatives

Certificate

The ITIL® Transformation (Version 5) certificate is awarded by Peoplecert.

This is one of the certificates required to achieve the ITIL® Managing Professional (Version 5), ITIL® Practice Manager (Version 5) or ITIL® Strategic Leader (Version 5) certificate.

Exam language English

Examination:

• Multiple Choice
• Open Book
• 90 minutes, 40 questions

The exam voucher is included in the course fee.

ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert.

Documents

The course materials are in English and include:

• Ebook
• Mock exams
• Student Workbook
• ITIL® Glossary

Implementation

• Class size up to max. 15 participants