ITIL® Product (Version 5)
The ITIL® Product (Version 5) module provides practical guidance for managing products throughout their lifecycle - from idea to value realization - and integrates product thinking with service management.
The main topics
This module provides participants with guidelines to enable innovation and shared value creation through digital products - in line with ITIL® requirements. It provides practical guidance to align people, processes and technology to manage the complexity of the product lifecycle and ensure that products deliver measurable value that aligns with business objectives.
- A unified approach to product and service management with a primary focus on product-related activities
- End-to-end management of the digital product and service lifecycle
- Alignment of product initiatives and activities with business value
Goals
- Understand how to create sustainable and impactful digital products by closely aligning product development and delivery.
- Recognize how to break down silos and align teams to changing business needs to drive agility, innovation and value creation.
- Apply ITIL® principles in practice - from business analysis, product design and software development to testing, release, deployment and continuous improvement.
- Understand how integrated product and service management works at all levels and links investments to measurable results.
Prerequisites
- Any ITIL 4 certification or
- ITIL Foundation (Version 5)
Target group
- Product and digital delivery roles
- Service management and delivery roles
- Architecture and design roles
- Software and application development teams
Certificate
The ITIL® Product (Version 5) certificate is awarded by Peoplecert.
This is one of the 4 certificates required to achieve the ITIL® Managing Professional (Version 5)
Exam language English
Exam:
- Multiple Choice
- Open Book
- 90 minutes, 40 questions
The exam voucher is included in the course fee.
ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert.
Documents
The course materials are in English and include:
- Ebook
- Mock exams
- Student Workbook
- ITIL® Glossary
Implementation
- Class size up to max. 15 participants
ITIL®
- ITIL® Foundation (Version 5)
- ITIL® AI Governance (Version 5)
- ITIL® Managing Professional Package (Version 5)
- ITIL® Strategic Leader Package (Version 5)
- ITIL® Practice Manager Package (Version 5)
- ITIL® Product (Version 5)
- ITIL® Service (Version 5)
- ITIL® Experience (Version 5)
- ITIL® Strategy (Version 5)
- ITIL® Transformation (Version 5)
- ITIL® Managing Professional Transition (Version 5)
- ITIL® 4 Foundation
- ITIL® 4 Managing Professional Package
- ITIL® 4 Create, Deliver and Support (CDS)
- ITIL® 4 Direct, Plan and Improve (DPI)
- ITIL® 4 Drive Stakeholder Value (DSV)
- ITIL® 4 High-Velocity IT (HVIT)
- ITIL® 4 Digital and IT-Strategy (DITS)
- ITIL® 4 Practice Manager: Collaborate, Assure & Improve (CAI)
- ITIL® 4 Practice Manager: Monitor, Support and Fulfil (MSF)
- ITIL® 4 Practice Manager: Plan, Implement and Control (PIC)
- ITIL® 4 Specialist: IT Asset Management