ITIL® Foundation (Version 5)
This is the first course from ITIL (version 5). It provides insight into ITIL® 5 and shows how a common product and service lifecycle enables the management of digital products and services using Service Value Systems (SVS). In this 2-day course, we will introduce you to the concepts, dimensions and practices to get you ready for certification.
The main topics
ITIL® 5 gives you a more advanced view of the Service Value System (SVS). This provides a holistic end-to-end picture of what it actually means to contribute to business value creation. It includes concepts such as Lean IT, Agile and DevOps and AI.
The following topics are covered in the course:
- The key concepts of service management
- The four dimensions of service management
- The ITIL® product and service lifecycle
- The ITIL® Service Value System (SVS)
- Value streams in service management
- Artificial intelligence in service management
Goals
After completing the course you will:
- Understand the key concepts of digital product and service management
- Understand service relationships
- understand the four dimensions of ITIL® product and service management
- Understanding the ITIL® Service Value System
- understand how the ITIL® principles help an organization to implement and adapt service management to its needs
- Understand the ITIL® product and service lifecycle model and associated value chain activities
- know ITIL® management practices
- Name the benefits of value stream mapping and management
- understand how AI impacts service management and what AI governance is understand how ITIL® interacts with other frameworks
Prerequisites
No formal prerequisites
Target group
The ITIL® 5 Foundation course is suitable for anyone who wants to learn more about service management and understand how to create value together with the business. It is also for anyone who wants to bring their ITIL® knowledge up to date and for program and project managers and executives.
The ITIL® 5 Foundation course is the basis for all further ITIL® courses.
Certificate
ITIL® 5 Foundation, awarded by Peoplecert.
Examination language English
The exam fee is included in the course price.
ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert.
Documents
The course materials are in English and include:
- Ebook
- Mock exams
- Student Workbook
- ITIL® Glossary
Execution
- Class with max. 15 participants
- Can be carried out with the following simulations:
ITIL®
- ITIL® Foundation (Version 5)
- ITIL® Product (Version 5)
- ITIL® Service (Version 5)
- ITIL® Experience (Version 5)
- ITIL® Strategy (Version 5)
- ITIL Transformation (Version 5)
- ITIL® 4 Foundation
- ITIL® 4 Managing Professional Package
- ITIL® 4 Create, Deliver and Support (CDS)
- ITIL® 4 Direct, Plan and Improve (DPI)
- ITIL® 4 Drive Stakeholder Value (DSV)
- ITIL® 4 High-Velocity IT (HVIT)
- ITIL® 4 Digital and IT-Strategy (DITS)
- ITIL® 4 Practice Manager: Collaborate, Assure & Improve (CAI)
- ITIL® 4 Practice Manager: Monitor, Support and Fulfil (MSF)
- ITIL® 4 Practice Manager: Plan, Implement and Control (PIC)
- ITIL® 4 Specialist: IT Asset Management