The first course in the ITIL® (Version 5) series demonstrates how a unified product and service lifecycle enables the management of digital products and services using Service Value Systems (SVS). In this 2-day course, we’ll familiarize you with the concepts, dimensions, and practices to prepare you for certification.

Key Topics

ITIL® Foundation (Version 5) provides you with an advanced understanding of the Service Value System (SVS). This offers a holistic, end-to-end view of what it actually means to contribute to business value creation. It includes concepts such as Lean IT, Agile, DevOps, and AI.

The following topics are covered in the course:

• The Key Concepts of Service Management
• The Four Dimensions of Service Management
• The ITIL® Product and Service Lifecycle
• The ITIL® Service Value System (SVS)
• Value Streams in Service Management
• Artificial Intelligence in Service Management

Objectives

Upon completion of the course, you will:

• understand the key concepts of digital product and service management
• understand service relationships
• understand the four dimensions of ITIL® product and service management
• understand the ITIL® Service Value System
• understand how the ITIL® core principles help an organization implement service management and adapt it to its needs
• understand the ITIL® product and service lifecycle model and the associated value chain activities
• be familiar with ITIL® management practices
• identify the benefits of value stream analysis and management
• Understand how AI impacts service management and what AI governance is; understand how ITIL® interacts with other frameworks

Prerequisites

No formal prerequisites

Target Audience

The ITIL® Foundation (Version 5) course is suitable for anyone who wishes to further their education in service management and understand how to create value in collaboration with the business. It is also suitable for anyone who wants to update their ITIL® knowledge, as well as for program and project managers and executives.

The ITIL® Foundation (Version 5) course serves as the foundation for all advanced ITIL® courses.

Certificate

ITIL® Foundation (Version 5), awarded by Peoplecert.

Exam languages: German / English /...

The exam fee is included in the course price.

ITIL® is a registered trademark of PeopleCert, used with permission from PeopleCert.

Course Materials

The course materials are in German and include:

• E-book
• Practice exams
• Student Workbook
• ITIL® Glossary

Execution

• Class with max. 15 participants