The ITIL® AI Governance (Version 5) module teaches practical methods for the responsible and scalable implementation of AI. The focus is on transparency, risk management, clear responsibilities, and the secure and trustworthy use of AI technologies.

Key Topics

This module provides practical knowledge for responsible and trustworthy AI governance. Participants learn to establish clear responsibilities and oversight structures, to balance innovation with ethics and compliance, and to deploy AI securely and scalably within the organization to create sustainable value.

The following topics are covered in the course:

• Practical application based on real-world work scenarios, including shadow AI and human oversight

• Understanding of ITIL, governance, and the fundamentals of artificial intelligence (AI)
• Opportunities, risks, and ethical principles of AI, as well as risk categories and appropriate countermeasures
• Application of the ITIL AI Capability Model and the ITIL AI Governance Improvement Model
• Observability, Assurance, and Continuous Improvement
• Perspectives on AI Governance
• Assessment of Governance Readiness and Conducting Stress Tests

Objectives

• Learning how to apply AI governance in real operational and practical contexts
• Understanding how AI can be responsibly and scalably deployed and operated by building capabilities in the areas of oversight, accountability, risk management, and trust-building
• Provide the knowledge and skills to apply AI governance across products, services, projects, programs, and organizational workflows 
• Enable the translation of AI governance from strategy and policy into operational practice

Prerequisites

No formal prerequisites

Target Audience

The module is aimed at:

• specialists and managers who develop, implement, operate, or scale AI solutions, particularly those responsible for products, services, projects, and programs, as well as transformation, operations, SRE, and DevOps teams
• to anyone who wants to successfully establish and manage AI in products, services, processes, or organization-wide initiatives

Certificate

ITIL® AI Governance (Version 5), awarded by PeopleCert.

Exam language: English.

The exam fee is included in the course price.

ITIL® is a registered trademark of PeopleCert, used with permission from PeopleCert.

Course Materials

The course materials are in English and include:

• E-book
• Practice exams
• Student Workbook
• ITIL® Glossary

Format

• Class size: up to 15 participants