The ITIL® Product (Version 5) module provides practical guidance for managing products throughout their lifecycle - from idea to value realization - and integrates product thinking with service management.

The main topics

This module provides participants with guidelines to enable innovation and shared value creation through digital products - in line with ITIL® requirements. It provides practical guidance to align people, processes and technology to manage the complexity of the product lifecycle and ensure that products deliver measurable value that aligns with business objectives.

•  A unified approach to product and service management with a primary focus on product-related activities
• End-to-end management of the digital product and service lifecycle
• Alignment of product initiatives and activities with business value

Goals

• Understand how to create sustainable and impactful digital products by closely aligning product development and delivery.
• Recognize how to break down silos and align teams to changing business needs to drive agility, innovation and value creation.
• Apply ITIL® principles in practice - from business analysis, product design and software development to testing, release, deployment and continuous improvement.
• Understand how integrated product and service management works at all levels and links investments to measurable results.

Prerequisites

• Any ITIL 4 certification or
• ITIL Foundation (Version 5)

Target group

• Product and digital delivery roles
• Service management and delivery roles
• Architecture and design roles
• Software and application development teams

Certificate

The ITIL® Product (Version 5) certificate is awarded by Peoplecert.

This is one of the 4 certificates required to achieve the ITIL® Managing Professional (Version 5)

Exam language English

Exam:  

• Multiple Choice
• Open Book
• 90 minutes, 40 questions

The exam voucher is included in the course fee.

ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert.

Documents

The course materials are in English and include:

• Ebook
• Mock exams
• Student Workbook
• ITIL® Glossary

Early booking discount

If you book more than 4 months in advance, we will grant you a 10% discount on the course fee.

Quantity discount

Motivate your environment. We grant interesting discounts on the course fees for 3 people in the same course and simultaneous registration:

• 3 people on the same course date 10%
• 4 people on the same course date 15%
• 5 people on the same course date 20%

The discounts are not cumulative - the highest discount always applies.

ITIL® Managing Professional Package (Version 5)

If you would like to pursue the path to ITIL® Managing Professional (Version 5) with the ITIL® Product (Version 5) certification, take advantage of our course package at the special price of CHF 12’600.– (including four exams with a total value of CHF 2’360.–).

To book the package, please contact us via academy_at_glenfis.ch.

Book directly

We offer all onsite courses in hybrid mode. This means you can also take part in these courses remotely. Simply tick the relevant box when registering.