Service Management
ITIL® 4 Foundation
This course provides an insight into ITIL 4 and the new way to look at IT Service Management using a Service Value System (SVS).
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ITIL® 4 Create, Deliver and Support (CDS)
The Managing Professional Module CDS covers the integration of a number of proven areas that we know as “IT Management” – from design, building, testing and deployment, to the operation and support of products and services. read more …
ITIL® 4 Direct, Plan and Improve (DPI)
Regardless of the organizational role or authority, everyone has authority, even if it is limited to the personal direction. Everyone should plan – and everyone should contribute to improvements, even if they do not lead them.
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ITIL® 4 Drive Stakeholder Value (DSV)
This course teaches the steps to create value for services through collaborative design. This is done in meaningful details for the benefit of both parties: customer and service provider.
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ITIL® 4 High-velocity IT (HVIT)
Practitioners are familiar with traditional IT service management concepts and now want to be able to discuss “digitally” with more self-confidence, develop practical skills and make valuable contributions in the digital field.
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ITIL® 4 Digital and IT-Strategy (DITS)
The Strategic Leader module helps strategy and digital transformation consultants (internal and external) demonstrate how IT strategy differs from digital strategy, provides guidance on integrating digital and IT strategies, and promotes the importance of a successful digital strategy for business success.
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ITIL® 4 Managing Professional Package
ITIL4 Managing Professional Package – book all 4 modules for a special price.
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ITIL® 4 Overview
This overview gives an insight into ITIL 4 and the new way to look at IT Service Management using a Service Value System (SVS). In one day we will explain the main changes to ITIL V3/2011.
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IT-Service-Management Foundation
This course shows you how to implement IT Service Management (ITSM) in a pragmatic, clear and simple way. The focus is on the concrete application of proven processes for smooth IT operations.
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Business Relationship Management: Fundamentals
Business Relationship Management (BRM) Fundamentals is an introduction to BRM as a skill, role and discipline. The course aims to provide a basic understanding of BRM and is open to anyone who wants to learn more about how to achieve success through BRM.
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BRMP® The evolved Business Relationship Management Professional
The evolved, enhanced, and enriched material in this BRMP class will show you how to make in impact with BRM! Begin assembling the fundamental concepts necessary for you to prepare for your future as a valued partner within your organization and expand your understanding of the positive effects of creating a relationship-centered organization.
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FitSM Foundation
FitSM is a lean family of standards that aims to support service management in the delivery of IT services, including in federated environments. The main objective of the FitSM family is to provide a clear, pragmatic, lightweight and achievable standard for effective IT Service Management (ITSM).
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ISO/IEC 20000 Foundation
Basic course in which the connection between the ISO/IEC 20000 standard and IT service management, as well as best practices of IT service management for practical implementation are taught.
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ISO/IEC 20000 Practitioner
Advanced seminar for understanding, planning and implementing IT service management processes in the context of the application and implementation of ISO 20000.
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ISO/IEC 20000 Auditor
Preparatory course which prepares the participants as external auditors for the performance of ISO/IEC 20000 certifications.
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Agile Service Management Practical Workshop
Understand and learn to apply Agile Service Management.
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Agile Service Management Simulation – MarsLander
This simulation is about exploring and experiencing how the current IT organization can be transformed into a more agile and lean organization. read more …
Business Relationship Management – Grab@Pizza
Experiential training that shows the team how important the role of IT is in the business and how it can best work together to help the business achieve its goals.
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ITSM Operations – Apollo13
Highly interactive simulation based on the Apollo 13 mission, in which the effect of processes and their compliance is experienced first hand. read more …
Organisations Change Management – ABC-of-IT Analysis
The ABC workshop identifies the barriers in the IT organization and thus creates the prerequisites for a successful IT governance and service organization.
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Business Analysis Basics (BAG)
Are you looking for an introduction to the topic of business analysis? This seminar follows the structure of business analysis and teaches techniques of requirements engineering & business analysis.
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Change Management Foundation (CMF)
In today’s world, the ability to shape change is more in demand than ever. In this course you will learn the basics of change management and graduate with the Change Management Foundation Certificate from APMG International.
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Introduction to Business Analysis according to IIBA® (ECBA)
You want to enter the field of business analysis and also document your know-how? Then this is the right place for you. In this course, you will learn about business analysis according to IIBA® and prepare for the ECBA® certification in parallel.
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