Service Management
Service management and business relationship management are the basis for digitally supported service organizations. Our trainings help to build up the necessary understanding to actively influence and steer the business strategy as a business partner.
In Service Management, IT services are bundled into reliable services and ensured in accordance with the quality agreements with the customer. ITIL is the best practice guideline and the de facto standard for IT service management. In our courses you will learn the basics of Service Management and ITIL and can train to become a proven Service Management expert. The ISO/IEC 20000 standard enables companies to assess and certify their IT organization with regard to compliance with the requirements of a service management system. In our trainings you can develop into a business expert or even become a certified auditor.
ITIL® 4 Foundation
This course provides an insight into ITIL 4 and the new way to look at IT Service Management using a Service Value System (SVS). read more…
ITIL® 4 Managing Professional (MP) Transition
This course is intended for all those who are already ITIL Expert V3/2011 or have already completed at least 17 credits (all ITIL® Edition 2011 Intermediate Lifecycle Modules). Become an ITIL® 4 Managing Professional in 5 days and be up-to-date. With an exam within the course. read more …
ITIL® 4 Create, Deliver and Support (CDS)
The Managing Professional Module CDS covers the integration of a number of proven areas that we know as “IT Management” – from design, building, testing and deployment, to the operation and support of products and services. read more …
ITIL® 4 Direct, Plan and Improve (DPI)
Regardless of the organizational role or authority, everyone has authority, even if it is limited to the personal direction. Everyone should plan – and everyone should contribute to improvements, even if they do not lead them. read more …
ITIL® 4 High-velocity IT (HVIT)
Practitioners are familiar with traditional IT service management concepts and now want to be able to discuss “digitally” with more self-confidence, develop practical skills and make valuable contributions in the digital field. read more …
ITIL® 4 Drive Stakeholder Value (DSV)
This course teaches the steps to create value for services through collaborative design. This is done in meaningful details for the benefit of both parties: customer and service provider. read more …
ITIL® 4 Digital and IT-Strategy (DITS)
The Strategic Leader module helps strategy and digital transformation consultants (internal and external) demonstrate how IT strategy differs from digital strategy, provides guidance on integrating digital and IT strategies, and promotes the importance of a successful digital strategy for business success.
ITIL® 4 Managing Professional Package
ITIL4 Managing Professional Package – book all 4 modules for a special price read more …
ITIL® 4 Overview
This overview gives an insight into ITIL 4 and the new way to look at IT Service Management using a Service Value System (SVS). In one day we will explain the main changes to ITIL V3/2011. read more …
Business Relationship Management: Fundamentals
Business Relationship Management (BRM) Fundamentals is an introduction to BRM as a skill, role and discipline. The course aims to provide a basic understanding of BRM and is open to anyone who wants to learn more about how to achieve success through BRM. read more …
Business Relationship Management Professional (BRMP®)
The Business Relationship Management Professional (BRMP®) certification allows participants to understand the BRM role and raise awareness of it in their organization. They will also be able to analyze the existing relationships in their business and identify potential for improvement. read more …
FitSM Foundation
FitSM is a lean family of standards that aims to support service management in the delivery of IT services, including in federated environments. The main objective of the FitSM family is to provide a clear, pragmatic, lightweight and achievable standard for effective IT Service Management (ITSM). read more …
ISO/IEC 20000 Foundation
Basic course in which the connection between the ISO/IEC 20000 standard and IT service management, as well as best practices of IT service management for practical implementation are taught. read more …
ISO/IEC 20000 Practitioner
Advanced seminar for understanding, planning and implementing IT service management processes in the context of the application and implementation of ISO 20000. read more …
ISO/IEC 20000 Auditor
Preparatory course which prepares the participants as external auditors for the performance of ISO/IEC 20000 certifications. read more …
Agile Service Management Simulation – MarsLander
This simulation is about exploring and experiencing how the current IT organization can be transformed into a more agile and lean organization. read more …
Business Relationship Management – Grab@Pizza
Experiential training that shows the team how important the role of IT is in the business and how it can best work together to help the business achieve its goals read more …
ITSM Operations – Apollo13
Highly interactive simulation based on the Apollo 13 mission, in which the effect of processes and their compliance is experienced first hand. read more …
Organisations Change Management – ABC-of-IT Analysis
The ABC workshop identifies the barriers in the IT organization and thus creates the prerequisites for a successful IT governance and service organization. read more …
Agile Service Management Practical Workshop
Understand and learn to apply Agile Service Management read more …
Definition of an ITSM Implementation Roadmap
Workshop tailored to the company to answer the questions about an optimally structured and planned ITSM implementation that is adapted to the organization. read more …