This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Change Enablement Practice, the ITIL® 4 Release Management Practice, the ITIL® 4 Service Configuration Practice, the ITIL® 4 Deployment Management Practice, and the ITIL® 4 IT Asset Management Practice. It provides candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

Main Topics

This training will give you a deep insight into the following five ITIL® 4 Practices:

• Change Enablement
• Release Management
• Service Configuration Management
• Deployment Management
• IT Asset Management

Goals

For each of the practices you will learn about the following:

• The key concepts of the practice
• The processes of the practice
• The roles and competences of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success
• Understand the processes and value streams of the Plan, Implement & Control practices

Requirements

ITIL® 4 Foundation certificate

ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert.

Target Audience

• People who want to enrich their Service Management journey
• ITSM managers and future ITSM managers
• ITSM practitioners who are involved in the operation of IT-supported and digital products and services and are responsible for end-to-end service delivery.
• For any professional who wants to prove and validate their skills in the specific practice area.

Certificate

The ITIL® 4 Practice Manager: Plan, Implement & Control Certificate is awarded by Peoplecert.

Exam language English

The exam fee is included in the course price.

This is one of the certificates required in addition to the ITIL® 4 Create, Deliver and Support to achieve the ITIL® 4 Practice Manager certificate.

Teaching Materials

The learning material is in English and will be made available on the learning platform from peoplecert.

The ITIL® 4 Practice Manager: Plan, Implement & Control material contains:

• Student workbook
• Slide Deck
• Relevant Practice Guides
• Mock exam
• Ebook (included in exam voucher)

Early booking discount

If you book more than 4 months in advance, we will grant you a 10% discount on the course fee

Bulk discount

Motivate your environment. We offer interesting discounts on course fees for as few as 3 people on the same course and registering at the same time:

• 3 people on the same course date 10%
• 4 people on the same course date 15%
• 5 people on the same course date 20%

The discounts are not cumulative - the highest discount always applies.

ITIL® Practice Manager Package (Version 5)

If you would like to achieve the ITIL® Practice Manager (Version 5) with the ITIL® 4 Practice Manager: Plan, Implement & Control and ITIL® Transformation (Version 5) certificates, take advantage of our course package at the special price of CHF 6,300 (including two exams worth CHF 1,180).

To book the package, please contact us at academy_at_glenfis.ch.

Book directly

We offer all onsite courses in hybrid mode. This means you can also take part in these courses remotely. Simply tick the appropriate box when registering.