This module provides participants with a deeper understanding of the key concepts, principles, value, and challenges of the five ITIL® Management Practices: Change Enablement, Release Management, Service Configuration Management, Deployment Management, and IT Asset Management. It provides participants with best-practice guidance at both the strategic and operational levels to maximize the value of these practices.

Key Topics

This training provides you with in-depth insight into the following five ITIL® Practices:

• Change Enablement
• Release Management
• Service Configuration Management
• Deployment Management
• IT Asset Management

Objectives

You will learn the following about each of the practices mentioned:

• The key concepts of the practice
• The processes of the practice
• The roles and competencies of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL Competency Model can be used to develop the practice
• Recommendations for the practice’s success
• Understanding the processes and value streams of the Plan, Implement & Control procedures

Prerequisites

ITIL® 4 Foundation or ITIL® Foundation (Version 5) Certificate

ITIL® is a registered trademark of PeopleCert, used with permission from PeopleCert.

Target Audience

• Individuals who wish to continue their service management journey
• ITSM managers and future ITSM managers
• ITSM practitioners involved in the day-to-day operations of IT-supported and digital products and services, as well as those responsible for end-to-end service delivery.
• Existing ITIL-certified professionals who wish to further develop their knowledge.
• For all professionals who want to demonstrate and validate their skills in a specific practice.

Certificate

The ITIL® 4 Practice Manager: Plan, Implement & Control certificate is awarded by Peoplecert.

Exam languages: English and German

The exam voucher is included in the course fee.

To earn the ITIL® 4 Practice Manager certification, you must also have the ITIL® 4 Create, Deliver, and Support certificate is required.

To earn the ITIL® Practice Manager (Version 5) certification, you must also obtain the ITIL® Transformation (Version 5) certification is also required.

Course Materials

The course materials are in English and are provided on the Peoplecert learning platform.

The ITIL® 4 Practice Manager: Plan, Implement & Control materials include:

• Student Workbook
• Slide Deck
• Relevant Practice Guides
• Practice Exams
• ITIL® Glossary

Early booking discount

If you book more than 4 months in advance, we will grant you a 10% discount on the course fee

Bulk discount

Motivate your environment. We offer interesting discounts on course fees for as few as 3 people on the same course and registering at the same time:

• 3 people on the same course date 10%
• 4 people on the same course date 15%
• 5 people on the same course date 20%

The discounts are not cumulative - the highest discount always applies.

ITIL® Practice Manager Package (Version 5)

If you would like to achieve the ITIL® Practice Manager (Version 5) with the ITIL® 4 Practice Manager: Plan, Implement & Control and ITIL® Transformation (Version 5) certificates, take advantage of our course package at the special price of CHF 6,300 (including two exams worth CHF 1,180).

<pTo book the package, please contact us at academy_at_glenfis.ch.

Book directly

We offer all onsite courses in hybrid mode. This means you can also take part in these courses remotely. Simply tick the appropriate box when registering.