The module ITIL® Strategy (Version 5) provides orientation for the development, implementation and continuous adaptation of strategies in volatile, uncertain, complex and ambiguous (VUCA) environments.

The main topics

This module enables participants to act with clarity and confidence by aligning technology investments with business strategy and desired outcomes according to ITIL guidelines. It ensures that digital products and services deliver measurable value while fostering a culture of trust, agility and continuous collaborative value creation in a rapidly evolving environment.

• Strategic alignment between technology and business
• Building a culture of continuous transformation
• Talent, trust and investment decisions
• Readiness to embrace rapid change and innovation - including AI

Goals

• Know how to align strategic capabilities so that they effectively support the organization's vision and mission.
• Learn how to structure and develop existing strategic capabilities through clear governance and communication.
• Understand how to improve the performance of the Service Value System (SVS) - especially governance - and incorporate all four dimensions of service management.
• Learn how to make clear, balanced and sustainable decisions that are consistently aligned to purpose and values. 

Prerequisites

• Any ITIL 4 certification or
• ITIL Foundation (Version 5)

Target group

• Executives with strategic responsibility at all levels of the organization
• Executives with tactical responsibility for implementing strategies
• Executives with operational responsibility for supporting strategic goals

Certificate

The ITIL® Strategy (Version 5) certificate is awarded by Peoplecert.

With the ITIL® Strategy (Version 5) and ITIL® Transformation certificates you will achieve the ITIL® Strategic Leader (Version 5).

Exam language English

Exam:

• Multiple Choice
• Open Book
• 90 minutes, 40 questions

The exam voucher is included in the course fee.

ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert.

Documents

The course materials are in English and include:

• Ebook
• Mock Exams
• Student Workbook
• ITIL® Glossary

Early booking discount

If you book more than 4 months in advance, we will grant you a 10% discount on the course fee.

Quantity discount

Motivate your environment. We grant interesting discounts on the course fees for 3 people in the same course and simultaneous registration:

• 3 people on the same course date 10%
• 4 people on the same course date 15%
• 5 people on the same course date 20%

The discounts are not cumulative - the highest discount always applies.

ITIL® Strategic Leader Package (Version 5) 

If you want to achieve the ITIL® Strategic Leader (Version 5) with the ITIL® Strategy (Version 5) and ITIL® Transformation (Version 5) certificates, take advantage of our course package at a special price of CHF 6,300 (including two exams worth CHF 1,180).

To book the package, please contact us at academy_at_glenfis.ch.

Book directly

We offer all onsite courses in hybrid mode. This means you can also take part in these courses remotely. Simply tick the relevant box when registering.