FitSM® Foundation
FitSM® is a lean family of standards that aims to support service management in the delivery of IT services, including in federated environments. The main objective of the FitSM® family is to provide a clear, pragmatic, lightweight and achievable standard for effective IT Service Management (ITSM).
Main Topics
FitSM® Foundation teaches the basics of service management in one day with a focus on the most important processes to ensure smooth IT operations. FitSM® was designed to be compatible with the ISO/IEC 20000-1 standard (requirements for a service management system) and the IT Infrastructure Library (ITIL). Although the FitSM® process model, requirements, recommended activities and role model are designed to be lightweight, FitSM® can also be used as a first step toward a “full” ITSM implementation, for example, by applying ITIL good practices and/or aiming for compliance with ISO/IEC 20000-1.
Goals
- IT service management: introduction, terms & concepts
- The family of FitSM® standards
- IT service management – general aspects
- IT Service Management – 14 processes
- Benefits, risks & challenges of implementing IT Service Management
- Related Standards & Frameworks
Requirements
No formal requirements
Target Audience
- All IT employees who want to become familiar with the basic processes
- Service Manager
- IT Project Manager
- IT Manager
- IT Coordinators
- Business Analysts
Certificate
The FitSM® Foundation certificate is a recognized proof of the necessary knowledge for the implementation of functioning IT service management processes, awarded by APMG.
Exam language English / German
Teaching Materials
Teaching material in English includes:
- Student workbook
- Slideshow
- Exam simulator
- Documents about the FitSM Core Standard
- Templates for practical application
Execution
- Class with max. 15 participants
- Can be carried out with the following simulations:
