– When Service Management Becomes a Key Success Factor for the Entire Company – Sept. 9, 26

Unfortunately, the planned event will not take place.

The same event will be held in spring 2027. The new dates will be published here shortly. Thank you for your understanding.

Presentations and insights from thought leaders such as Martin Andenmatten, Edo Bezemer, and exciting guest speakers.

For a long time, service management was primarily an IT issue. Today, however, nearly all areas of the enterprise face the same challenges: rising expectations from employees and customers, increasing automation, a shortage of skilled workers, and the need for end-to-end digital processes.

The good news: The proven principles of IT Service Management can be successfully applied to the entire enterprise. This is precisely what gives rise to Enterprise Service Management (ESM).

Recent studies show that 83% of companies view service management as a critical factor for business success. At the same time, more and more organizations are turning to Enterprise Service Management in addition to ITSM to break down silos, standardize processes, and digitize services across all business units.

This involves far more than just new tools. It’s about

• standardizing services company-wide
• connecting HR, Finance, Procurement, Legal, and Facility Management
• establishing end-to-end digital workflows
• expanding self-service options and automation in a targeted manner
• offering employees and customers a consistent service experience

In short: Service Management is evolving from an IT discipline into a leadership responsibility for the entire company.

Sponsors: 

Glenfis AG  -  xamplo  

Program

To be announced.