The SIAM Foundation is a basic training for building a multi-provider management system

Main topics

Sourcing and cloud computing have massively increased the complexity of the IT value chain. As a result, managing a dynamic multi-vendor supplier relationship has become a key challenge for IT organizations. Service Integration and Management (SIAM) is establishing itself as a new approach based on Service Management and IT Governance principles.

Service Integration is a set of principles and practices that facilitates collaborative work between service providers to maximize the benefits of multi-sourcing. Service Integration facilitates the integration of supplier services, the technology they are composed of, and the various service delivery organizations and their processes into a single service operating model.

Topics covered are:

• Basic concept and terminology
• Service Integration and Management Implementation Roadmap
• Service Integration and Management roles and responsibilities
• Service Integration and Management practices and supporting processes
• Service Integration and Management challenges and risks
• Service Integration and Management and other frameworks

Goals

• Getting to know the SIAM model
• Practical application of the SIAM concept
• Development of the basics of SIAM design
• Definition of SIAM governance structures
• Basic processes for implementing and operating the SIAM concept

Requirements

No formal requirements.

Experience in service management and sourcing is an advantage

Target audience

• ITSM practitioners working in an integrated multi-sourcing environment
• Service customer managers who have to provide the business with IT services from a multi-sourcing environment
• Service provider delivery managers with the responsibility to integrate services from a multi-sourcing environment
• Service provider managers who have to control and monitor the integration of services from a multi-sourcing environment

Certificate

SIAM® Foundation, awarded through EXIN

Exam language English/German

Teaching Materials

Teaching materials in English includes:

• Trainings Slides
• Student Workbook

Execution

• Class with max. 15 participants
• Can be carried out with the following simulation:
  ABC-of-IT Analysis of Preferences, Team behaviour and culture