ITIL® 4 Create, Deliver and Support (CDS)

The Managing Professional Module CDS covers the integration of a number of proven areas that we know as “IT Management” – from designing, building, testing and implementing to operating and supporting products and services.

Main Topics

This course contains core elements on how to build, test and deliver different types of work (Value Streams). This is done with an “end-to-end” focus: from start to finish with continuous iterations and feedback loops.

We also focus on the following areas: Testing, knowledge, customer and employee feedback, new technologies, supplier selection and how to get the job done.

This course is much more than simply imparting knowledge about practices or processes, it is the “glue” in the entire service life cycle to deliver real and sustainable value through services.

  • How to describe and analyze a Value Stream
  • Create, deliver and support value streams
  • Use of value streams to define a “minimum viable practice”
  • How work can be managed and prioritised
  • Considerations of economy and procurement


  • Understand how a service value stream is planned and built to create, deliver and support services.
  • Know how the relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
  • Knowledge of how services are created, delivered and supported.


ITIL® 4 Foundation certificate

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited

Target Audience

  • People who want to continue their Service Management journey
  • ITSM manager and future ITSM manager
  • ITSM practitioners who are involved in the operation of IT-supported and digital products and services and are responsible for end-to-end service delivery.
  • Existing ITIL qualified people who want to further develop their knowledge.
  • Project and Program Manager


    The ITIL® 4 Create, Deliver and Support Certificate is awarded by Peoplecert and Axelos.

    This is one of the 4 certificates required to achieve the Managing Professional certificate.

    Exam language Englisch / German

    The Voucher for the exam is included in the course price.

    Teaching Materials

    Teaching material in English / German includes:

    • Student Workbook
    • Mock exam
    • Training slides
    • Relevant practices
    • Additional information
    • Ebook (included in exam voucher)

    Early bird discount

    If you book more than 4 months in advance, we offer you a discount of 10% on the course fee

    Quantity discount

    Motivate your environment. Already with 3 persons in the same course and simultaneous registration we grant interesting discounts on the course fees:

    • 3 people on the same course date 10%
    • 4 people on the same course date 15%
    • 5 people on the same course date 20%

    The discounts are not cumulative – the highest discount always applies.

    Book directly

    We offer most onsite courses in hybrid mode. You have the possibility to participate remotely in the onsite trainings. Simply check the appropriate box when registering.

    Start – EndDurationLocationLanguagePrice CHFPrice exam 
    20.08.2024 – 22.08.20243B623DE 3700.00 3050.00 incl. 450.00Book now
    19.11.2024 – 21.11.20243B623DE 3700.00 incl. 450.00Book now

    All prices in CHF excl. VAT

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