The practitioners are familiar with traditional IT service management concepts and now want to be able to discuss “digitally” with more confidence, develop practical skills and make valuable contributions in the digital field.

Main Topics

How to evaluate and forget old approaches and integrate new concepts, techniques and technologies into the way we work. The conviction that the digital parts of the business require a substantially different way of thinking and working than the current “operating model” for IT service management.

The scope of this course covers the main activities in the digital value chain. In other words, what the practitioner must do throughout the lifecycle of digital products and what resources are needed to:

• Making the right digital investments
• Fast implementation and provision of digital products and services
• Provide digital products and services that are highly resistant to interference.
• Ensure that service users recognise the value of digital products and services.
• Ensure compliance of activities with governance, risk and compliance (GRC) requirements

Goals

• Understand the concept in relation to the high-speed nature of digital enterprises, including the requirements it places on IT.
• Understanding the digital product lifecycle in relation to the ITIL® “Operating Model
• Understand the importance of the ITIL® Guiding Principles and other fundamental concepts in delivering high-speed IT
• Know what contribution digital products can make to value creation.

Requirements

ITIL® 4 Foundation certificate

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited

Target Audience

• People who want to continue their Service Management journey
• ITSM manager and future ITSM manager
  
• IT manager and practitioners working in digital services, in digital transformation projects or in an environment that is already moving or preparing at high speed.
  
• Existing ITIL® qualified people who want to develop their knowledge
  
• Project and Program Manager

Certificate

The ITIL® 4 High-velocity IT Certificate is awarded by Peoplecert and Axelos.

This is one of the 4 certificates required to achieve the Managing Professional certificate.

Exam language Englisch / German

The Voucher for the exam is included in the course price.

Teaching Materials

Teaching material in English / German includes:

• Student Workbook
• Mock exam
• Training slides
• Relevant practices
• Additional information
• Ebook (included in exam voucher)

Early bird discount

If you book more than 4 months in advance, we offer you a discount of 10% on the course fee

Quantity discount

Motivate your environment. Already with 3 persons in the same course and simultaneous registration we grant interesting discounts on the course fees:

• 3 people on the same course date 10%
• 4 people on the same course date 15%
• 5 people on the same course date 20%

The discounts are not cumulative – the highest discount always applies.

Book directly

We offer most onsite courses in hybrid mode. You have the possibility to participate remotely in the onsite trainings. Simply check the appropriate box when registering.