FitSM® is a lean family of standards that aims to support service management in the delivery of IT services, including in federated environments. The main objective of the FitSM® family is to provide a clear, pragmatic, lightweight and achievable standard for effective IT Service Management (ITSM).

Main Topics

FitSM® Foundation teaches the basics of service management in one day with a focus on the most important processes to ensure smooth IT operations. FitSM® was designed to be compatible with the ISO/IEC 20000-1 standard (requirements for a service management system) and the IT Infrastructure Library (ITIL). Although the FitSM® process model, requirements, recommended activities and role model are designed to be lightweight, FitSM® can also be used as a first step toward a “full” ITSM implementation, for example, by applying ITIL good practices and/or aiming for compliance with ISO/IEC 20000-1.

Goals

• IT service management: introduction, terms & concepts
• The family of FitSM® standards
• IT service management – general aspects
• IT Service Management – 14 processes
• Benefits, risks & challenges of implementing IT Service Management
• Related Standards & Frameworks

Requirements

No formal requirements

Target Audience

• All IT employees who want to become familiar with the basic processes
• Service Manager
• IT Project Manager
• IT Manager
• IT Coordinators
• Business Analysts

Certificate

The FitSM® Foundation certificate is a recognized proof of the necessary knowledge for the implementation of functioning IT service management processes, awarded by APMG.

Exam language English / German

Teaching Materials

Teaching material in English includes:

• Student workbook
• Slideshow
• Exam simulator
• Documents about the FitSM Core Standard
• Templates for practical application

Early bird discount

If you book more than 4 months in advance, we offer you a discount of 10% on the course fee

Quantity discount

Motivate your environment. Already with 3 persons in the same course and simultaneous registration we grant interesting discounts on the course fees:

• 3 people on the same course date 10%
• 4 people on the same course date 15%
• 5 people on the same course date 20%

The discounts are not cumulative – the highest discount always applies.

Book directly

We offer most onsite courses in hybrid mode. You have the possibility to participate remotely in the onsite trainings. Simply check the appropriate box when registering.