The Managing Professional Module CDS covers the integration of a number of proven areas that we know as “IT Management” – from designing, building, testing and implementing to operating and supporting products and services.

Main Topics

This course contains core elements on how to build, test and deliver different types of work (Value Streams). This is done with an “end-to-end” focus: from start to finish with continuous iterations and feedback loops.

We also focus on the following areas: Testing, knowledge, customer and employee feedback, new technologies, supplier selection and how to get the job done.

This course is much more than simply imparting knowledge about practices or processes, it is the “glue” in the entire service life cycle to deliver real and sustainable value through services.

• How to describe and analyze a Value Stream
• Create, deliver and support value streams
• Use of value streams to define a “minimum viable practice”
• How work can be managed and prioritised
• Considerations of economy and procurement

Goals

• Understand how a service value stream is planned and built to create, deliver and support services.
• Know how the relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
• Knowledge of how services are created, delivered and supported.

Requirements

ITIL® 4 Foundation certificate

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited

Target Audience

• People who want to continue their Service Management journey
• ITSM manager and future ITSM manager
• ITSM practitioners who are involved in the operation of IT-supported and digital products and services and are responsible for end-to-end service delivery.
• Existing ITIL qualified people who want to further develop their knowledge.
• Project and Program Manager

Certificate

The ITIL® 4 Create, Deliver and Support Certificate is awarded by Peoplecert and Axelos.

This is one of the 4 certificates required to achieve the Managing Professional certificate.

Exam language Englisch / German

The Voucher for the exam is included in the course price.

Teaching Materials

Teaching material in English / German includes:

• Student Workbook
• Mock exam
• Training slides
• Relevant practices
• Additional information
• Ebook (included in exam voucher)

Execution

• Class with max. 15 participants
• Can be carried out with the following simulations:
  
  • MarsLander
  • Agile Service Management Practical Workshop
  • Value Stream Mapping