Participants take on different roles and master challenges that are typical of agile transformations in companies.

Also available as an online version!

Main Topics

This Marslander simulation is an effective way to stimulate a new, agile way of thinking within the IT organization. It enables dialog and helps employees to better understand how they can improve their own way of working from their current traditional service management to an agile service management approach. This is not done as a big implementation project, but in small steps, based on their own motivation.

ITIL® skills are still relevant. However, you need to be able to respond better to rapid changes - this is where the term "agile service management" comes into play. But what exactly does that mean?

Goals

• How can we help service teams and how do we create high performance teams?
• How can we visualize our work by using Kanban?
  
• How can we increase the flow of work?
  
• How can we involve suppliers in our services?
  
• How can we work more closely with development?
  
• How can we continuously improve our services?
  
• How can we become a flexible service organization that can react quickly to changing requirements?
  
• How can we become even more customer-oriented and develop the "customer mindset" within the team?
  
• How can we manage the workload effectively (end-to-end) and how can we reduce unplanned work?
  
• How can we improve customer and employee satisfaction?

Requirements

No formal requirements

Target Audience

This simulation is suitable for roles inside and outside IT.

• Employees in IT (operations) teams
  
• IT managers and team leaders
  
• Development teams
  
• Business roles
  
• ITSM specialists
  

This simulation helps IT operations teams to take the next step towards the DevOps philosophy and the ITIL® Practitioner Guidelines.

Certificate

This simulation includes a certificate of participation.

Teaching Materials

Factsheet
Demo Film

Execution

• Class size min. 9 - max. 12 participants (also applies to online version)
  
• Price of the simulation including licenses is CHF 5’500.—.
• The simulation can be easily combined with a CASM or ITIL® 4 training.