Value Chain Operating Model
Optimizing the value chain: A guide to efficient operations management
A comprehensive assessment serves as the basis for the development of contemporary multi-sourcing and service management strategies. The aim is to position your organization as a qualified, agile service provider, right up to certification maturity. By defining a target operation model along the value chain, the foundation is laid for efficient operation and demand-oriented IT service.
Agile Service Management
Consulting – Knowing:
- Agile Service Management – Awareness Workshop
- AIOps Artificial Intelligence for Operations – Awareness Workshop
- Enterprise Service Management – Awareness Workshop
- Assessment – ITSM maturity level
- Assessment ISO20000
- Roadmap for the implementation of Agile Service Management
Coaching – Doing:
- Definition ITSM Framework
- Service Architecture & Service Catalog
- Design, transition and coaching agile ITSM Practices
- Implementation of ISO20000 controls up to certification readiness
- Planning & support for the certification process
- Quality Review – Internal Audit Service
Your challenge
You want to position your organization as a strategic service provider and bundle all services in an agile and transparent manner. You want to build the necessary capabilities tailored to your needs on the basis of best practice experience and be able to certify them if required.
Our solution
There is no off-the-shelf solution for organizational change. We are experts and practitioners of recognized best practice frameworks and international standards. We understand what it takes to sustainably anchor change in your organization.
Your benefit
Your services are bundled into customer-focused services with tangible added value and managed accordingly. Your organization is service-, customer- and process-oriented and works according to agile principles. The maturity of your organization is continuously increased, even certified if desired (ISO20000).
Cloud & Sourcing Management
Consulting – Knowing:
- Cloud Awareness LiftOff Workshop
- SIAM – Multiprovider LiftOff Workshop
- Cloud readiness assessment
- Cloud & sourcing strategy
- Roadmap for implementing the cloud target operating model
Coaching – Doing:
- Evaluation of cloud services and cloud service provider
- Design, transition and support of the SIAM concept
- Design, transition and coaching of the cloud target operating model TOM
- Definition and implementation of a cloud governance frameworks CGF
Your challenge
You know that your organization wants to benefit from the advantages of the cloud. Many questions regarding security, controllability and transparency of costs have not yet been clarified for you. You want to find a secure way into the cloud while retaining control.
Our solution
Not all clouds are the same. The strategy and goals of your business are key drivers for the right choice of future operating model (TOM). We accompany you on your journey to the cloud, from strategy formation to design, transformation and operation.
Your benefit
You have a clear cloud and sourcing strategy that is aligned with the business and a clear implementation plan. Your operating model is geared towards managing multi-providers and you retain control. The requirements for the selection and integration of sourcing partners are clearly specified and verifiable.
Governance of corporate IT
Consulting – Knowing:
- Governance LiftOff Workshop
- Capability & Maturtiy Assessment
- Tayloring/Design governance system
- Roadmap for implementing corporate IT governance
Coaching – Doing:
- Vision & target system
- Definition of management dashboard with KPI concept
- Coaching Organizational change process
- Development of principles, guidelines & framework
- Development of code of ethics for the service organization
- Definition & implementation of process map
- Definition & implementation of roles & responsibilities
Your challenge
You want to create clarity about goals, structures and responsibilities in your organization with regard to the use of IT services. The aim is to manage benefits, risks and resources in such a way that the greatest added value is created for the company.
Our solution
We help you to derive the central goals of your IT organization based on the business strategy. We identify the most important capabilities, check their current maturity and support you in implementing the roadmap to the desired maturity.
Your benefit
IT goals are aligned with business goals, and a dashboard helps you chart and influence the course of your organization. Policies, boards and roles are clearly defined and everyone knows their responsibilities and contributes to the success of the organization. The code of ethics helps to create the necessary culture of collaboration.
Tool-Chain Architecture
Consulting – Knowing:
- IT4IT Tool-Architecture Awareness LiftOff Workshop
- IT Tool Chain Review based on IT4IT
Coaching – Doing:
- Tool-Chain Architecture concept
- Evaluation IT Operation-Tools (ITSM, Portfolio, Portal, CI/CD etc.)
Your challenge
Your IT organization uses over 100 tools that collect and process data on business requirements, projects, developments and operations. These tools are generally autonomous and only poorly integrated. It is therefore not possible to automate processing.
Our solution
We help you to gain an overview of your tool landscape and identify the central functions, including the necessary interfaces. By means of a tool architecture, we create a central element for you to evaluate tools from the overall view of your operating model instead of from the isolated functional view.
Your benefit
You have an overview of the tools used and their information.
You have a basis for better coordinating data and tools so that automation is possible.
We help you to formulate the requirements for the tool manufacturers in such a way that optimum integration is possible.