Basic course for an in-depth understanding of the outsourcing and governance concept, as well as for optimal preparation for the optional Foundation Exam using real case studies.

Main Topics

If IT services are fulfilled by external specialists, completely new requirements for IT governance arise. The operational control of IT services is outsourced and managed via commercial relationships, contracts and coordination.

Best practice approaches show how sourcing governance is implemented and operated. Employees in both the business and the service provider must be aware of the key principles and the outsourcing concept in order to build and maintain a successful customer-supplier relationship.

In this course you will learn about the outsourcing and governance concept in depth. An interactive approach combined with lectures, discussions and the Best Practice Sourcing Governance Framework will ensure a lasting learning impact.

Goals

• Introduction to Outsourcing
• Preparations for outsourcing
• Selection of suppliers and due diligence
• Development of an outsourcing financial case and pricing
• Contracts and negotiations in outsourcing
• Control and monitor the transition to an outsourced environment
• Demand Supply Governance Framework
• Design & Implementation of a Demand Supply Organization

Requirements

No formal requirements necessary.

Target Audience

• Responsible business managers and CEOs
• IT Service Manager (customer side)
• IT Vendor Manager (customer side)
• IT Procurement Officer (customer side)
• Bid Manager (supplier side)
• Delivery Manager (supplier side)
• Consultant

Certificate

This course includes a course confirmation.

Teaching Materials

Teaching materials in English includes:

• Training slides
• Student Workbook
• Other related material

Execution

• Class with max. 15 participants