ITIL® 4 Practice Manager: Plan, Implement and Control (PIC)

This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Change Enablement Practice, the ITIL® 4 Release Management Practice, the ITIL® 4 Service Configuration Practice, the ITIL® 4 Deployment Management Practice, and the ITIL® 4 IT Asset Management Practice. It provides candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

Main Topics

This training will give you a deep insight into the following five ITIL® 4 Practices:

  • Change Enablement
  • Release Management
  • Service Configuration Management
  • Deployment Management
  • IT Asset Management

Goals

For each of the practices you will learn about the following:

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success
  • Understand the processes and value streams of the Plan, Implement & Control practices

Requirements

ITIL® 4 Foundation certificate

ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert.

Target Audience

  • People who want to enrich their Service Management journey
  • ITSM managers and future ITSM managers
  • ITSM practitioners who are involved in the operation of IT-supported and digital products and services and are responsible for end-to-end service delivery.
  • For any professional who wants to prove and validate their skills in the specific practice area.

Certificate

The ITIL® 4 Practice Manager: Plan, Implement & Control Certificate is awarded by Peoplecert.

Exam language English

The exam fee is included in the course price.

This is one of the certificates required in addition to the ITIL® 4 Create, Deliver and Support to achieve the ITIL® 4 Practice Manager certificate.

Teaching Materials

The learning material is in English and will be made available on the learning platform from peoplecert.

The ITIL® 4 Practice Manager: Plan, Implement & Control material contains:

  • Student workbook
  • Slide Deck
  • Relevant Practice Guides
  • Mock exam
  • Ebook (included in exam voucher)

Execution

Public course available

ITIL®

 

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