This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Change Enablement Practice, the ITIL® 4 Release Management Practice, the ITIL® 4 Service Configuration Practice, the ITIL® 4 Deployment Management Practice, and the ITIL® 4 IT Asset Management Practice. It provides candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

Main Topics

This training will give you a deep insight into the following five ITIL® 4 Practices:

• Continual Improvement
• Service Level Management
• Relationship Management
• Information Security Management
• Supplier Management

Goals

For each of the practices you will learn about the following:

• The key concepts of the practice
• The processes of the practice
• The roles and competences of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success
• Understand the processes and value streams of the Collaborate, Assure & Improve practices

Requirements

ITIL® 4 Foundation certificate

ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert.

Target Audience

• People who want to enrich their Service Management journey
• ITSM manager and future ITSM manager
• ITSM practitioners who are involved in the operation of IT-supported and digital products and services and are responsible for end-to-end service delivery.
• For any professional who wants to prove and validate their skills in the specific practice area.

Certificate

The ITIL® 4 Practice Manager: Collaborate, Assure & Improve Certificate is awarded by Peoplecert.

Exam language English

The exam fee is included in the course price.

This is one of the certificates required in addition to the ITIL® 4 Create, Deliver and Support to achieve the ITIL® 4 Practice Manager certificate.

Teaching Materials

The learning material is in English and will be made available on the learning platform from peoplecert.

The ITIL® 4 Practice Manager: Collaborate, Assure & Improve material contains:

• Student workbook
• Slide Deck
• Relevant Practice Guides
• Mock exam
• Ebook (included in exam voucher)

Execution

• Class with max. 15 participants
• Can be carried out with the following simulations:
  
  • MarsLander
  • Agile Service Management Practical Workshop
  • Value Stream Mapping