ITIL® 4 Foundation
This course provides an insight into ITIL® 4 and the new way to look at IT Service Management using a Service Value System (SVS). In a 2-day course, we introduce you to the concepts, dimensions and practices to get you ready for the optional certification.
Main Topics
ITIL® 4 brings you a more advanced view of the Service Value System (SVS). It provides a holistic end-to-end picture of what it really means to contribute to the value of the business. It includes concepts from other models, such as Lean IT, Agile and DevOps.
The following topics are considered in the course:
- The key concepts of Service Management
- The four dimensions of Service Management
- The ITIL® Service Value System (SVS)
- ITIL® Management Practices
Goals
The purpose of the ITIL® 4 Foundation certification is to provide an introduction to the management of modern IT-supported services, to provide an understanding of a common language and key concepts, and to show how ITIL® 4 guidance can improve your organisation and your work.
- Understand key concepts of Service Management
- Understand how the ITIL® Guiding Principles can help the organization to adopt and adapt Service Management
- Understanding the four dimensions of service management
- Understanding the purpose and components of the ITIL® Service Value System (SVS)
- Understand the activities and connections of the Service Value Chain
- Knowledge of the purpose and key concepts of ITIL® practices
Requirements
No formal requirements
Target Audience
The ITIL® 4 Foundation course is suitable for all persons who want to learn more about IT Service Management and how to create value in business. It is also suitable for all those who want to expand their ITIL V3/2011 knowledge.
Certificate
ITIL® 4 Foundation, awarded by Peoplecert and Axelos.
Exam language English / German / ...
The exam fee is included in the course price.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited
Teaching Materials
Teaching material in English includes:
- Student workbook
- ITIL® 4 glossary
- Mock exam
Ebook (included in exam voucher)
Execution
- Class with max. 15 participants
- Can be carried out with the following simulations:
ITIL®
- ITIL® 4 Foundation
- ITIL® 4 Managing Professional Package
- ITIL® 4 Create, Deliver and Support (CDS)
- ITIL® 4 Direct, Plan and Improve (DPI)
- ITIL® 4 Drive Stakeholder Value (DSV)
- ITIL® 4 High-Velocity IT (HVIT)
- ITIL® 4 Digital and IT-Strategy (DITS)
- ITIL® 4 Practice Manager: Collaborate, Assure & Improve (CAI)
- ITIL® 4 Practice Manager: Monitor, Support and Fulfil (MSF)
- ITIL® 4 Practice Manager: Plan, Implement and Control (PIC)
- ITIL® 4 Specialist: IT Asset Management