Complaints and Appeals Policy

At Glenfis, we value feedback from our customers and are committed to resolving complaints and appeals in a fair, transparent, and timely manner.

Complaints Handling Process

If you wish to file a complaint, follow these simple steps:

1. How to File a Complaint: Send us a detailed description of your concern via email, phone, or our online contact form.
   
   
2. Contact Details:
   
• Email:
• Phone +41 44 202 81 10
• Online Form: Contakt / Glenfis
  
  
3. Acknowledgment: We will acknowledge receipt of your complaint within two working days.
   
   
   

Appeals Handling Process

We respect the rights of candidates to appeal decisions and ensure that appeals are handled impartially.

1. Appealing a glenfis decision: Candidates can appeal decisions made by glenfsi if they believe the decision was unfair.
   
   
2. Appealing an examination institute decision: Candidates may also appeal decisions made by examination institutes.
   
   
3. Acknowledgment: All submitted appeals will be acknowledged within two working days.
   
   
4. Further Information: For details on examination institutes appeals policies, visit their official website:
   
   
• APMG: Copyright, Legal & Policies | APMG International
• EXIN: Complaints, Reviews, Objections, Appeals
• The Open Group: The-Open-Group-Exam-Conduct-and-Security Policy-1.1
• PeopleCert: PeopleCert Legal Documents and Policies
• ScaledAgile: Scaled Agile, Inc. Legal Links and Resources | Scaled Agile
• TÜV Süd Information – Complaint and Appeal Handling

We aim to handle all complaints and appeals promptly and with the utmost care, ensuring a satisfactory resolution whenever possible.