Value Chain Operating Model

  • Conducting a site survey as a starting point for the development of modern multi-sourcing and service management strategies and operational concepts. To position your organization as a qualified, future-oriented and agile service provider – up to certification maturity.

  • By defining a Target Operation Model (TOM) along the value chain, the foundation is laid for the establishment and operation of a controlled operating environment, as well as the sustainable demand-oriented IT service.

Your direct contact to the Glenfis expert team

Agile Service Management

Cloud & Sourcing Management

Governance of Corporate IT

Tool-Chain Architecture

 

Agile Service Management – From Knowledge to Implementation.

Consulting – from Knowledge:

  • Agile Service Management – Awareness Workshop
  • AIOps Artificial Intelligence for Operations – Awareness Workshop
  • Enterprise Service Management Awareness Workshop
  • Site assessment – ITSM maturity level
  • Site assessment ISO20000
  • Roadmap for implementing Agile Service Management

Coaching – to Implementation:

  • Definition ITSM Framework
  • Service Architecture & Service Catalog
  • Design, Transition and Coaching of agile ITSM Practices
  • Implementation of ISO20000 controls up to certification maturity
  • Planning & monitoring certification process
  • Quality Review – Internal Audit Service

Your challenge

You would like to position your organization as a strategic service provider and bundle all services in an agile and transparent way. You want to be able to build up the necessary capabilities tailored to your needs based on best practice experience and be able to certify them if required.

Our solution

There is no off-the-peg solution for organisational change. We are well-founded experts and practitioners of the recognized Best Practice Frameworks and international standards. We understand what it takes to anchor the change in your organization in a sustainable way.

Your benefit

Your services are bundled into customer-focused services with tangible added value and managed accordingly. Your organization is service-, customer- and process-oriented and works according to agile principles. The maturity of your organization will be continuously increased, if desired even certified (ISO20000).

Cloud & Sourcing Management – From Knowledge to Implementation.

Consulting – from Knowledge:

  • Cloud Awareness LiftOff Workshop
  • SIAM – Multiprovider LiftOff Workshop
  • Cloud Readiness Assessment
  • Cloud & Sourcing Strategy
  • Roadmap for implementation Cloud Target Operating Model

Coaching – to Implementation:

  • Evaluation Cloud Service and Cloud Service Provider
  • Design, Transition and Coaching SIAM Concept
  • Design, Transition and Coaching Cloud Target Operating Model TOM

Your challenge

You know your organization wants to take advantage of the cloud. Many questions regarding security, controllability and transparency of costs are still unanswered for you. You want a secure way into the cloud and stay in the driving seat.

Our solution

Not all clouds are the same. The strategy and goals of your business are key drivers for the right choice of the future operating model (TOM). We accompany you on the journey to the cloud, from strategy building, design, transformation, to operations.

Your benefit

You have a clear cloud and sourcing strategy aligned with the business and have a clear implementation plan.

Your operating model is designed to control the multi-provider and you sit in the driving seat.

The requirements for the selection and integration of sourcing partners are clearly specified and verifiable.

Governance of Corporate IT – from Knowledge to Implementation.

Consulting – from Knowledge:

  • Governance LiftOff Workshop
  • Capability & Maturtiy Assessment
  • Tayloring/Design Governance System
  • Roadmap for implementation Governance of corporate IT

Coaching – to Implementation:

  • Vision & target system
  • Definition of management dashboard with KPI concept
  • Coaching Organizational Change Process
  • Develop principles, guidelines & framework
  • Develop code of ethics for the service organization
  • Definition & implementation process map
  • Definition & implementation of roles & responsibilities

Your challenge

You want to establish clarity about goals, structures and responsibilities in your organization regarding the use of IT services. Benefits, risks and resources must be managed in such a way that the greatest added value is created for the company.

Our solution

We help you to derive the central goals for your IT organization based on the business strategy. We identify the most important capabilities, check their current maturity and help you to implement the roadmap to the target maturity.

Your benefit

IT goals are aligned with business objectives and a dashboard helps you determine and influence your organization’s course.

Guidelines, boards and roles are clearly defined and everyone knows their responsibilities and contributes to the success of the business.

The Code of Ethics helps to create the necessary culture of cooperation.

Tool-Chain Architecture – From Knowledge to Implementation.

Consulting – from Knowledge:

  • IT4IT Tool-Architektur Awareness LiftOff Workshop
  • IT Tool Chain Review on the basis of IT4IT

Coaching – to Implementation:

  • Toolchain Architecture Concept
  • Evaluation IT Operation-Tools (ITSM, Portfolio, Portal, CI/CD etc.)

Your challenge

Your IT organization uses over 100 tools to collect and process data on business demands, projects, developments and operations. These tools are usually autonomous and only poorly integrated. An automation of processing is not possible.

Our solution

We help you to get an overview of your tool landscape and to identify the central functions including necessary interfaces. By means of a tool architecture we create a central element for you to evaluate tools from the overall view of your operating model instead of from the isolated function view.

Your benefit

You have an overview of the tools used and their information.

You have a foundation to better align data and tools so that automation becomes possible.

We help you to formulate the requirements for the tool manufacturers in such a way that an optimal integration is possible.

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