ITIL® 4 Overview [P-I4O1]
This overview gives an insight into ITIL® 4 and the new way to look at IT Service Management using a Service Value System (SVS). In one day we will explain the main changes to ITIL® V3/2011.
Main Topics
What is the difference between ITIL® V3/2011 and ITIL® 4? In short, ITIL® V3 describes Service Management through the 26 processes and functions that are part of a continuous process of the 5 life cycle phases: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All this knowledge is still valuable and relevant!
ITIL® 4 brings you a more advanced view of the Service Value System (SVS). It provides a holistic end-to-end picture of what it really means to contribute to the value of the business. It includes concepts from other models such as Lean IT, Agile and DevOps.
Goals
We grant you an overview of the following contents:
- Key concepts of Service Management
- The four dimensions of service management
- ITIL® Guiding Principles
- The ITIL® Service Value System (SVS)
- ITIL® Practices
Requirements
No formal requirements.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited
Target Audience
The ITIL® 4 Overview course is suitable for all persons who want to learn more about IT Service Management and how to create value in business. It is also suitable for all those who want to expand their ITIL® V3/2011 knowledge.
Certificate
No certificate is provided
Teaching Materials
Handout in English
Inhouse
Can also be held as an internal seminar for groups of 6 or more.
Can be performed with the following simulations:
Contact Us
Questions about this seminar or requests for an inhouse offer:
academy@glenfis.ch
Direkt buchen
Wir bieten sämtliche Onsite-Kurse im Hybrid-Modus an. Du hast also die Möglichkeit auch Remote an diesen Trainings teilzunehmen. Einfach bei der Anmeldung das entsprechende Kästchen anklicken.