FitSM® Foundation [P-FSMF1]
FitSM® is a lean family of standards that aims to support service management in the delivery of IT services, including in federated environments. The main objective of the FitSM® family is to provide a clear, pragmatic, lightweight and achievable standard for effective IT Service Management (ITSM).
Main Topics
FitSM® Foundation teaches the basics of service management in one day with a focus on the most important processes to ensure smooth IT operations. FitSM® was designed to be compatible with the ISO/IEC 20000-1 standard (requirements for a service management system) and the IT Infrastructure Library (ITIL). Although the FitSM® process model, requirements, recommended activities and role model are designed to be lightweight, FitSM® can also be used as a first step toward a “full” ITSM implementation, for example, by applying ITIL good practices and/or aiming for compliance with ISO/IEC 20000-1.
Goals
- IT service management: introduction, terms & concepts
- The family of FitSM® standards
- IT service management – general aspects
- IT Service Management – 14 processes
- Benefits, risks & challenges of implementing IT Service Management
- Related Standards & Frameworks
There are no special requirements for this training.
Target Audience
- All IT employees who want to become familiar with the basic processes
- Service Manager
- IT Project Manager
- IT Manager
- IT Coordinators
- Business Analysts
Certificate
The FitSM® Foundation certificate is a recognized proof of the necessary knowledge for the implementation of functioning IT service management processes.
The certificate is awarded by APMG.
Teaching Materials
FitSM® Foundation folder includes:
- Student workbook
- USB stick with:
- Slideshow
- Exam simulator
- Documents about the FitSM® Core Standard
- Templates for the practical application
Inhouse
Do you want to organize a training at your company? This is recommended for groups of 6 people or more.
Request a non-binding offer.
This training can be supplemented by the following simulations and/or workshops to get even more practical relevance:
Contact Us
Questions about this seminar or requests for an inhouse offer:
academy@glenfis.ch
Early bird discount
If you book more than 4 months in advance, we offer you a discount of 10% on the course fee
Quantity discount
Motivate your environment. Already with 3 persons in the same course and simultaneous registration we grant interesting discounts on the course fees:
- 3 people on the same course date 10%
- 4 people on the same course date 15%
- 5 people on the same course date 20%
The discounts are not cumulative – the highest discount always applies.
Direkt buchen
Wir bieten sämtliche Onsite-Kurse im Hybrid-Modus an. Du hast also die Möglichkeit auch Remote an diesen Trainings teilzunehmen. Einfach bei der Anmeldung das entsprechende Kästchen anklicken.