FitSM® Foundation [P-FSMF1]

FitSM® is a lean family of standards that aims to support service management in the delivery of IT services, including in federated environments. The main objective of the FitSM® family is to provide a clear, pragmatic, lightweight and achievable standard for effective IT Service Management (ITSM).

Main Topics

FitSM® Foundation teaches the basics of service management in one day with a focus on the most important processes to ensure smooth IT operations. FitSM® was designed to be compatible with the ISO/IEC 20000-1 standard (requirements for a service management system) and the IT Infrastructure Library (ITIL). Although the FitSM® process model, requirements, recommended activities and role model are designed to be lightweight, FitSM® can also be used as a first step toward a “full” ITSM implementation, for example, by applying ITIL good practices and/or aiming for compliance with ISO/IEC 20000-1.


  • IT service management: introduction, terms & concepts
  • The family of FitSM® standards
  • IT service management – general aspects
  • IT Service Management – 14 processes
  • Benefits, risks & challenges of implementing IT Service Management
  • Related Standards & Frameworks

There are no special requirements for this training.

Target Audience

  • All IT employees who want to become familiar with the basic processes
  • Service Manager
  • IT Project Manager
  • IT Manager
  • IT Coordinators
  • Business Analysts


The FitSM® Foundation certificate is a recognized proof of the necessary knowledge for the implementation of functioning IT service management processes.

The certificate is awarded by APMG.

Teaching Materials

FitSM® Foundation folder includes:

  • Student workbook
  • USB stick with:
    • Slideshow
    • Exam simulator
    • Documents about the FitSM® Core Standard
    • Templates for the practical application


Do you want to organize a training at your company? This is recommended for groups of 6 people or more.

Request a non-binding offer.

This training can be supplemented by the following simulations and/or workshops to get even more practical relevance:

Contact Us

Questions about this seminar or requests for an inhouse offer:

Early bird discount

If you book more than 4 months in advance, we offer you a discount of 10% on the course fee

Quantity discount

Motivate your environment. Already with 3 persons in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 people on the same course date 10%
  • 4 people on the same course date 15%
  • 5 people on the same course date 20%

The discounts are not cumulative – the highest discount always applies.

Direkt buchen

Wir bieten sämtliche Onsite-Kurse im Hybrid-Modus an. Du hast also die Möglichkeit auch Remote an diesen Trainings teilzunehmen. Einfach bei der Anmeldung das entsprechende Kästchen anklicken.


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