Certified quality keeps what it promises.

We walk the talk

Glenfis was founded in 1999 and has since established itself as a first mover in the market. We have continuously advanced the ITIL® Best Practice philosophy and method as well as the certification of service management organizations in Switzerland and have aligned our own processes as First Adapter according to these methods.

We were the first company in Switzerland to achieve ISO 20000 certification in February 2005 and have since then been confirmed annually in post-audits. In October 2015, our glenfisAcademy Business was certified on the basis of the international standard ISO/IEC 29990 for quality in education and training.

The wealth of practical experience that our team of experts gains in the process is subsequently continually incorporated into our customers’ projects. This applies to international standards such as ISO 20000 or ISO 27000 as well as to frameworks such as COBIT®, ITIL® and the solution approach of holistic Cloud- and IT Service Management (ITSM).

Training with a Quality Seal

The transformation of IT into a strategic service branch brings with it the need for standardization. IT service management has become a requirement for managers and IT specialists.

International standards and frameworks such as ITIL® for IT Service Management or COBIT for the establishment of a consistent control system are standards that are already widely used and are key factors in IT governance. In our glenfisAcademy, we impart technical skills and practice-oriented knowledge on the relevant topics and standards relating to IT governance and IT service management. We attach great importance to the quality of both the material to be taught and the instructors.

So that you can be sure to benefit from the best of the best, our training organisation, seminars, documentation and trainers are certified and accredited by the following bodies:

ISO 29990: International quality standard for education and training institutions

With this certification, we provide lasting proof of the competence and quality of our training services to all relevant interest groups.

ITIL®

For all ITIL trainings, the training organization, training documents and trainers are checked and regularly audited with regard to Axelos’ quality standards.

COBIT® & Cybersecurity

The training courses and responsible trainers must meet the highest quality standards in order to comply with ISACA and APMG requirements.

Cloud Computing Foundation:

Cloud is a young management discipline that adapts agilely to changing market trends. Accordingly, the seminars, documents and trainers are constantly reviewed with regard to quality and topicality.

Professional Cloud Service Manager:

The Cloud Credential Council is a recognized institution to enable successful cloud implementations through high quality training.

ISO/IEC 20000:

ISO 20000 is the standard for IT Service Management. The trainings prepare practitioners and auditors for successful implementation.

TOGAF®

TOGAF® is the de facto standard for the architecture framework. The Open Group monitors the correct application and timely adaptation of changes in training materials and their use.

SAFe®

The Scaled Agile Framework® combines approaches from the agile methods Scrum, Kanban and Extreme Programming with Lean Thinking as well as the principles of Lean Product Development and thus makes it possible to apply agility in enterprise environments and on a large scale.

DevOps

The DevOps Institute has developed the challenging DevOps trainings. Glenfis AG is a registered partner and subjects its trainers and training materials to regular quality checks.

PDPF – GDP

EXIN Privacy and Data Protection Foundation is a certification that confirms an individual’s expertise in the organization of personal data protection, EU rules and regulations regarding data protection.

IT4IT™

IT4IT™ is the IT management reference architecture defined by the Open Group for the business of IT. The architecture is based on a value chain service model defined by Potter and forms the basis for the implementation of digital transformation in IT.

BRMP®

The Business Relationship Management Professional (BRMP®) Training is a highly professional training program that provides a solid foundation and broad know-how in the field of business relationship management.

iSQI® Certified Agile Business Analysis (CABA)

With the internationally valid certification iSQI® Certified Agile Business Analysis (CABA) you prove that you have the necessary knowledge of business analysis and can apply it to agile development.

CSX Cybersecurity

CSX Cybersecurity Nexus is designed to strengthen and advance organizations and industries by educating, training and certifying a stronger, more skilled workforce that can keep businesses and their information secure – now and in the future.

Cybersecurity Audit

ISACA’s new Cybersecurity Audit Certificate Program provides audit and assurance professionals with the knowledge necessary to excel in cyber security audits. It gives security professionals an understanding of the audit process and IT risk professionals an understanding of cyber-related risks and mitigating controls.

Lean IT

Lean IT is the extension of the principles of lean manufacturing to the development and management of information technology (IT) products and services.

FitSM

FitSM is a lightweight, pragmatic and free IT service management standard and enables lean IT service management especially in federated environments. FitSM can also be used as a first step towards implementing a comprehensive ITSM.

Our commitment takes you further.

Glenfis helps to maintain the standard as well as the philosophy of ITIL® by being involved in corresponding IT service management committees at home and abroad (SNV Swiss Association of Standards, itSMF, ISACA).

Glenfis is the only company of its kind in Switzerland to have achieved certification in IT Service Management (ISO/IEC 20000) and is one of the few companies in the world to employ staff with ITIL® Master certifications. In addition, Glenfis is one of two companies worldwide that has been officially appointed as a licensed software assessor for service management tools – the first company in the heart of Europe.

With these commitments, we can always draw on a wealth of experience and support our customers in the execution of implementation projects.

There is nothing more practical than a good theory.

The best practice approaches documented in the standard works are not complicated to understand – but not always easy to implement. Pitfalls lurk everywhere and in many cases the managers and employees concerned are sceptical about the changes. To ensure that the expected success does not fail to materialise, practical tips and experience from other organisations are an invaluable asset. We have documented our findings from the many implementation projects for you. This means that a theory that is difficult to understand no longer becomes difficult to apply in practice.

COBIT 5 Basics

Planning, implementation and optimization of IT control

COBIT 5 is a central framework for the governance of corporate IT. This book provides a deeper insight into the basics of COBIT 5 and systematically describes how the framework supports companies in mastering current IT challenges.
Besides the basics and many overview tables on COBIT, the book deals with the following topics:
COBIT 5 in relation to other important standards
Sourcing & Cloud Governance with COBIT 5
Cyber and Information Security with COBIT 5
Using mobile devices safely with COBIT 5
Configuration Management and CMDB with COBIT 5 Shop…

Managing Services with ITIL

Planning, implementation and continuous improvement of a service management system

This book follows the pragmatic improvement process approach (CSI-Approach) of ITIL® and thus provides structured guidance for planning, implementing, monitoring and continuously improving a service management system, which is the necessary prerequisite for a controlled service environment.

The target group of this guide is CIOs and consultants who have already gained some experience with Service Management according to ITIL® and who would now like to learn more about how services and service management processes can be anchored in the company’s management system and dynamically controlled.

In addition, the book also forms the basis for the training for the last level of the ITIL® V3 Edition 2011 Expert, the ITIL® Intermediate qualification “Managing Across the Lifecycle Certificate” (MALC). Shop…

ISO 20000

Practical Handbook for Service Management and IT Governance

Reliable IT is the basis for numerous business processes in companies. The quality of IT services is therefore more important than ever. But how can high service quality be achieved and permanently ensured? The ISO/IEC 20000 standard provides answers to this question.

ISO 20000 is the first formal quality standard for IT service management worldwide. It is aimed in particular at the continuous improvement of service processes and helps to identify specific risks earlier and to review the IT strategy and its operational processes. This enables the business to better manage costs and risks. In addition, certification according to ISO 20000 is a competitive advantage in the external presentation of the company. Providers, in turn, can use the standard to improve their own service quality in a targeted manner and ensure that it is applied properly and economically. Shop…

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