In service management, the services deployed by IT are bundled into steadfast services jointly and safeguarded with the customer as per the quality agreement. ITIL represents best practices guidelines and is the de-facto standard for IT service management. Our courses teach you the basics of service management and ITIL, with training that takes you all the way to designated Service Management Expert.
The corresponding standard ISO/IEC 20000 allows companies to evaluate and certify their IT organisation for compliance with service management system requirements. With our training, you can educate yourself up to the level of Expert and even Accredited Auditor.