Service Management

In service management, the services deployed by IT are bundled into steadfast services jointly and safeguarded with the customer as per the quality agreement. ITIL represents best practices guidelines and is the de-facto standard for IT service management. Our courses teach you the basics of service management and ITIL, with training that takes you all the way to designated Service Management Expert.
The corresponding standard ISO/IEC 20000 allows companies to evaluate and certify their IT organisation for compliance with service management system requirements. With our training, you can educate yourself up to the level of Expert and even Accredited Auditor.

  
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Business Relationship Management - Grab@Pizza

Adventurous training that demonstrates to teams the importance of IT in business and how they can best cooperate towards company goals.
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ITSM Operations - Apollo13

This maximally interactive simulation is based on the Apollo 13 mission, with close-up and first-hand experience of the effects of processes and compliance.
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Organizational Change Management - ABC-of-ICT Analyze

The ABC of ICT™ Workshop identifies barriers, eliminates obstacles and creates prerequisites for successful IT-Governance and Service Organizations.
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Certified Agile Service Manager (CASM®)

A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, ScrumMasters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.
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SIAM - Service Integration and Management Foundation

The SIAM course is a foundation training for building a multi-vendor supplier management system
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IT4IT Foundation - Part 1

Foundation Training for getting the Knowledge of the terminology, structure, and basic concepts of IT4IT and understanding of the core principles of the IT4IT Reference Architecture and the IT Value Chain.
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ITIL® Practitioner

Practice training for the successful implementation of IT Service Management based on the Continual Service Improvement approach (ADAPT & Adopt)
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ITIL® Foundation Blended - Evening Course

ITIL® Foundation Edition 2011 certification on 4 evenings, including e-learning for preparation.
Every Tuesday and Thursday from 6pm - 9pm.
Basic course on the central features and requirements of IT service management according to ITIL® Edition 2011, with foundation certificate.
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ITIL® Expert Compact - Blended

Become an ITIL Expert with the Glenfis blended learning concept in 3 blocks with only 12 days.
Blended course with ePrepare learning using eLearning and other learning tools.
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ITIL® Foundation Edition 2011

Basic course on the central features and requirements of IT service management according to ITIL® Edition 2011, with foundation certificate.
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ITIL® Foundation Express Edition 2011

This ITIL® Blended seminar is based on individual preparation using the ITIL® V3 eLearning modules and the Glenfis ITIL® learning script. At the one-day attendance course the essential content of examinations will be repeated and thre will be a mock exam for preparation for the subsequent formal Foundation exam.
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ITIL® Overview Edition 2011

Overview course on the LifeCycle concept and the fundamentals of the IT Infrastructure Library model (ITIL®), as well as mediation of the objectives and language of this best practice method.
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ITIL® Service Strategy Edition 2011

Practice-oriented seminar for exam preparation focusing on service strategy, principles, processes, activities, functions, supporting technologies, and an understanding of implementation.
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ITIL® Service Design Edition 2011

The emphasis of this seminar is on practice-oriented exam preparation for the areas of service strategy and their principles, processes, activities and functions, as well as supporting technologies and an understanding of implementation.
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ITIL® Service Transition Edition 2011

Practice-oriented seminar for exam preparation focusing on service transition, principles, processes, activities, functions, supporting technologies and an understanding of implementation.
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ITIL® Service Operation Edition 2011

Service operation seminar for practice-oriented exam preparation, focusing on principles, processes, activities, functions, supporting technologies and an understanding of implementation.
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ITIL® Continual Service Improvement Edition 2011

Practice-oriented seminar for exam preparation focusing on continual service improvement, principles, processes, activities, functions, supporting technologies and understanding of implementation.
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ITIL® Managing Across the Lifecycle Edition 2011

Seminar in which knowledge from all books covering the ITIL® Service Lifecycle is conveyed and tested, with a focus on business and management alongside monitoring of objectives, processes, functions and activities, as well as interactions between processes and the service lifecycle phases.
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ITIL® Expert Package

With this package, you have two years time to look for your availability to attend the five courses SS, SD, ST SO and CSI-free as part of our public seminars. As a conclusion and the crowning of your training then you can complete the MALC which leads you to the ITIL® Expert.
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Roadmap to ITIL® Master

Free informational event in which participants can learn the four steps for successful certification as ITIL® Master. Requires a comprehensive knowledge of service processes and outlay.
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Professional Cloud Service Manager

This seminar, which is specifically geared to the management of cloud computing and cloud-based services, lays out all CSM aspects that are not covered in the traditional ITIL® Best Practice Framework.
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ISO/IEC 20000 Practitioner

Advanced seminar for the understanding, planning and implementation of IT service management processes in the context of the application and implementation of ISO 20000.
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ISO/IEC 20000 Foundation

Practically-oriented basic course that teaches the relationships between the ISO/IEC 20000 standard and IT service management, as well as with best practices in IT service management.
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ISO/IEC 20000 Auditor

Preparatory course for auditors towards the implementation of ISO/IEC 20000 certification.
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RESILIA™ - Cyber Resilience Foundation

Foundation Training about the Cyber Resilience Framework from Axelos
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Business & IT service continuity concept

Practice-oriented course on the content and scope of a business and IT service continuity concept, from analyses all the way to contingency programs.
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Service catalogue development with OBASHI

Workshop with practical examples of how the OBASHI method can be employed in the development of a service architecture and the subsequent derivation of a service description.
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Definition of an ITSM implementation roadmap

A workshop that is individually tailored to the company and which covers issues of optimally structured and -planned ITSM implementation in overall alignment with the organisation.
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The sourcing process and definition of the business case

Practical workshop on the analysis of your business case with incorporation of a sourcing governance concept towards a substantiation of the sourcing decision.
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