Glenfis Trainings on
Cloud Management

  
eLearningPublicInhouse

Sourcing Governance Foundation

Foundation course towards a more profound understanding of the outsourcing- and governance concept and an optimal preparation for the optional foundation examination, based on real-life case studies.
Details
eLearningPublicInhouse

Professional Cloud Service Manager

This seminar, which is specifically geared to the management of cloud computing and cloud-based services, lays out all CSM aspects that are not covered in the traditional ITIL® Best Practice Framework.
Details
eLearningPublicInhouse

Cloud Computing Foundation

Foundation seminar that introduces the various cloud concepts, the changes in IT responsibilities, and the consequences for business, IT and employees.
Details
eLearningPublicInhouse

Star Audit Foundation

Star Audit Foundation
Details
eLearningPublicInhouse

Star Audit Practitioner & Internal Auditor

Practitioner and internal Auditor Star Audit
Details
  

Sourcing Governance Foundation  [P-SGF3 ]

eLearningPublicInhouse

Course topic

When IT services are fulfilled by external specialists, the effect is that entirely new demands are placed on IT governance.Thereby, operational control of IT services is outsourced and managed by commercial relationships, -contracts and -coordination.

Best practice demonstrates how to implement and operate sourcing governance. In this process, both the business' own employees as well as the service provider must be aware of the key principles and the outsourcing concept in order to build and maintain a successful customer-supplier relationship.

In this course, you will gain enhanced knowledge of the outsourcing- and governance concept.An interactive approach combined with lectures, discussions and the best practice sourcing governance framework ensures sustained learning.You can optimally prepare yourself for the optional foundation examination through the use of real-life case studies.

Training Objectives

  • Introduction to outsourcing
  • Preparations for outsourcing
  • Supplier selection and due diligence
  • Development of an outsourcing financial case, pricing
  • Contracts and negotiations in outsourcing
  • Taxes and monitoring of the transition in an outsourced environmentDemand supply governance framework
  • Demand supply governance framework
  • Design & implementation of a demand supply organisation

Training Preconditions

No formal prerequisites necessary.

Target group

  • IT-responsible business managers and CEOs
  • IT service managers (client side)
  • IT vendor managers (client side)
  • IT procurement officers (client side)
  • Bid managers (supply side)
  • Delivery managers (supply side)
  • Consultants

Certificate

Sourcing Governance Foundation Zertifikat, awarded by APMG

Documents

Course material in English

Sourcing Governance Foundation folder including:

  • Training slides
  • Student Workbook
  • Mock exam
  • USB stick with
    • Slide show
    • Exam simulator
    • Further related material

Original books:

  • Outsourcing Professional Body of Knowledge
  • The Demand Supply Governance Framework
Public

Public    Sourcing Governance Foundation

Start End Duration Location Language Price CHF Status
Start13.02.2017 End15.02.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
Start02.05.2017 End04.05.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
Start04.09.2017 End06.09.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
Start16.10.2017 End18.10.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
Plus certification fee (optional) in the amount of 300.-
Inhouse

Inhouse

An internally-conducted seminar is possible from at least six participants

Can be done with the following simulation programm:

Contact

Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch

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Professional Cloud Service Manager  [P-PCSM3]

eLearningPublicInhouse

Course topic

As with the area of cloud computing, the role of professional cloud service manager continues to evolve.The design, operation and performance of cloud computing and cloud-based services are all crucial issues.

Maintaining the services of existing systems, processes and functions and at the same time implementing and integrating new solutions from the cloud is becoming an increasingly complex area for users, providers and the internal organisation.

The professional Cloud Service Manager Seminar is an IT service management (ITSM) course that is specifically geared towards the management of cloud computing and cloud-based services. Here, all aspects of cloud service management not covered in the traditional ITIL® Best Practice and certifications are explained in full.

Training Objectives

  • General cloud service management terminology and concepts
  • Analysis of strategic assets for the provision of cloud services
  • Presentation of the benefits of cloud-based IT services
  • Strategies for avoiding risks in the application of cloud-based services
  • Utilisation of appropriate structures and processes for the provision of cloud-based services
  • Integration of cloud service management principles into existing IT service structures
  • Assessment of complexity in the introduction of cloud services in strategy, design, transition and operation
  • Comparison and delineation of cloud service management with other IT service management structures

Training Preconditions

No formal prerequisites necessary.

To benefit fully from the course, but we recommend the ITIL® Foundation and Cloud Computing Foundation

Target group

This course is aimed all those interested in engaging with IT service management in cloud environments or who are actively involved in the supply chain:§IT managers§Service managers
  • Service management personnel
  • IT quality managers
  • Process personnel

Certificate

Professional Cloud Service Manager, awarded by Cloud Credential Council

Documents

Course material in English

PCSM folder including:

  • Training slides
  • Student Workbook
  • Mock exam
  • USB Stick with
    • Slide show
    • Exam simulator
    • Further related material
Public

Public    Professional Cloud Service Manager

Start End Duration Location Language Price CHF Status
Start23.01.2017 End25.01.2017 Duration3 days Location LanguageDE Price CHF2'600.- 1'950.- StatusBook
Start20.02.2017 End22.02.2017 Duration3 days Location LanguageDE Price CHF2'600.- StatusBook
Start03.04.2017 End05.04.2017 Duration3 days Location LanguageDE Price CHF2'600.- StatusBook
Start25.09.2017 End27.09.2017 Duration3 days Location LanguageDE Price CHF2'600.- StatusBook
Start13.11.2017 End15.11.2017 Duration3 days Location LanguageDE Price CHF2'600.- StatusBook
Plus certification fee (optional) in the amount of 300.-
Inhouse

Inhouse

An internal seminar is possible, from at least six persons

Can be done with the following simulation programm:

Contact

Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch

back

Cloud Computing Foundation  [P-CCF2]

eLearningPublicInhouse

Course topic

Cloud computing, namely – the provision of IT services via the Internet – has revolutionised the IT world. Alongside this shift, the field of IT has become more standardised and more flexible than ever before. At the same time, new challenges have arisen in the areas of security, user confidence, interfaces and network bandwidth. In tandem with these changes, the responsibilities of IT are also evolving: in the process of safeguarding control of cloud services and –providers, implementers and area of maintenaners are increasingly be king on the role of partners in controlling cloud services an cloud providers.

The Cloud Computing Foundation Seminar focuses on these changing responsibilities.Thereby, the focus is not on the technology but on the concept of what cloud technologies mean for business, IT and employees, and how to safeguard management control.

Training Objectives

  • Becoming familiar with the various cloud concepts (SAAS, PAAS, IAAS)
  • Five characteristics
  • Four deployment methods
  • Service modules
  • Cloud computing architecture (multi-purpose, multi-tenancy, SOA)
  • Principles of cloud computing
  • Implementation and management of the cloud
  • Utilisation of the cloud
  • Access to cloud systems (manage identity and access)
  • Security, risk and compliance
  • Evaluation cloud computing:the business case

Training Preconditions

No formal prerequisites necessary.

Target group

The Cloud Computing Foundation training is a valuable certification for all persons who use or manage Internet-based IT services.This can be both internal employees or external service providers.

  • IT managers
  • Service managers
  • IT developers
  • IT system administrators
  • IT quality managers
  • Service management personnel
  • Process owners

Certificate

Cloud Computing Foundation Zertifikat, awarded by EXIN

Documents

Course material in English

Cloud Computing Foundation folder including:

  • Training slides
  • Student Workbook
  • Mock exam
  • USB Stick with
    • Slide show
    • Exam simulator
    • Further related material

Book: Cloud Computing for Business (The Open Group)

Public

Public    Cloud Computing Foundation

Start End Duration Location Language Price CHF Status
Start16.02.2017 End17.02.2017 Duration2 days Location LanguageDE Price CHF1'950.- StatusBook
Start22.05.2017 End23.05.2017 Duration2 days Location LanguageDE Price CHF1'950.- StatusBook
Start14.09.2017 End15.09.2017 Duration2 days Location LanguageDE Price CHF1'950.- StatusBook
Start23.11.2017 End24.11.2017 Duration2 days Location LanguageDE Price CHF1'950.- StatusBook
Plus certification fee (optional) in the amount of 300.-
Inhouse

Inhouse

An internal seminar is possible, from at least 6 persons

Can be done with the following simulation programm:

Contact

Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch?subject=Informationen to Cloud Computing Foundation Seminar of Glenfis AG

back

Star Audit Foundation  [P-SAFO1]

eLearningPublicInhouse

Course topic

The offerings of cloud services is growing daily. Two years ago, you are still looking for the needle in a haystack, so today it is facing a variety of offerings. The cloud comparison and assessment is not easy. The Star Audit provides precisely for quality assurance, which provides 160 control requirements in six areas. These control questions should be asked by every cloud customer at its provider or each Cloud provider can also make this controls as an appropriate quality level for its cloud services.

Topics are:

  • Cloud Agreement
  • StarAudit in own country
  • StarAudit Scope and Areas
  • StarAudit Assessment Tools

Training Objectives

  • Introduction of the EuroCloud Initiative
  • Cloud Certification - current status
  • Working with the Cloud Assessment Tool

Training Preconditions

No formal prerequisites necessary.

Target group

  • IT Professionals, CIOs, CTOs
  • Employees of Cloud-Providers
  • Employees of Business Departments Procurement, Sales and Legal
  • IT Consultants
  • IT Trainers and Auditors

Certificate

StarAudit Ambassador and StarAudit Foundation from Start Audit

Documents

ECSA Foundation folder, including:
  • Training slides
  • Student Workbook
  • USB Stick with
    • Slide show
    • Further related material
Public

Public    Star Audit Foundation

Start End Duration Location Language Price CHF Status
Start06.02.2017 End06.02.2017 Duration1 days Location LanguageDE Price CHF1'100.- StatusBook
Start15.05.2017 End15.05.2017 Duration1 days Location LanguageDE Price CHF1'100.- StatusBook
Start25.09.2017 End25.09.2017 Duration1 days Location LanguageDE Price CHF1'100.- StatusBook
Start27.11.2017 End27.11.2017 Duration1 days Location LanguageDE Price CHF1'100.- StatusBook
Inhouse

Inhouse

An internal seminar is possible, from at least six persons

Contact

Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch

back

Star Audit Practitioner & Internal Auditor  [P-SAPR2]

eLearningPublicInhouse

Course topic

Cloud certification and testing of cloud services on relevant criteria with regard to privacy, security and assured quality parameters acquire an increasing importance in the evaluation of trusted cloud services. This practical course provides the necessary background knowledge and the deepening of the handling of the StarAudit Assessment Tools.

Topics of this seminar are:

  • StarAudit Catalogue Overview
  • StarAudit Catalogue Details
  • Excercises with the Assessment Tool
  • Review of quality standards for cloud services

Training Objectives

  • Using of the StarAudit tools to classifiy cloud services
  • Perform a gap analyses for cloud products to be prepared for quality measures
  • Perform cloud tenders and cloud SLA management activities
  • Evaluation of cloud services
  • Role of internal cloud auditor

Training Preconditions

Participants of this seminar need the StarAudit Foundation Certificate

Target group

  • IT Professionals, CIOs, CTOs
  • Employees of Cloud-Providers
  • Employees of Business Departments Procurement, Sales and Legal
  • IT Consultants
  • IT Trainers and Auditors

Certificate

StarAudit Practitioner und StarAudit Internal Auditor von Start Audit sowie anschliessende StarAudit Akkreditierung

Documents

StarAudit Practitioner and Internal Auditor folder, including:
  • Training slides
  • Student Workbook
  • USB Stick with
    • Slide show
    • Further related material
Public

Public    Star Audit Practitioner & Internal Auditor

Start End Duration Location Language Price CHF Status
Start07.02.2017 End08.02.2017 Duration2 days Location LanguageDE Price CHF1'500.- StatusBook
Start16.05.2017 End17.05.2017 Duration2 days Location LanguageDE Price CHF1'500.- StatusBook
Start26.09.2017 End27.09.2017 Duration2 days Location LanguageDE Price CHF1'500.- StatusBook
Start28.11.2017 End29.11.2017 Duration2 days Location LanguageDE Price CHF1'500.- StatusBook
Inhouse

Inhouse

An internal seminar is possible, from at least six persons

Contact

Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch

back
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