Glenfis Trainings on
SIAM

  
eLearningPublicInhouse

SIAM - Service Integration and Management, Practical Seminar

The SIAM Practical Seminar is a foundation training for building a multi-vendor supplier management system
Details
  

SIAM - Service Integration and Management, Practical Seminar  [P-WSSIAM2]

eLearningPublicInhouse

Course topic

The increasing complexity of the IT value chain and the rise of cloud and multi-vendor supplier exosystems has led to the rise of Service Integration and Management (SIAM).

Service Integration is the set of principles and practices, which facilitate collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service Integration facilitates the linkage of servies, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operation model.

Topics covered are:

  • Basic Concepts and Terminology
  • People and Processes for Service Integration
  • Data and Tools
  • IT4IT Overview
  • Sourcing Service Providers in the Multi-Sourcing Framework
  • Strategies for Governance and Management
  • Continual Service Improvement (CSI)

Training Objectives

  • Knowledge of the SIAM model
  • Practical application of the concept SIAM
  • Basics of SIAM designs
  • Defintion of SIAM Governance structures
  • Processes for the implementation and operation of the SIAM concept

Training Preconditions

No formal prerequisites necessary.

Experience in IT Service Management and Sourcing is recommended.

Target group

  • ITSM practitioners, who work in an integrated multi sourcing environment
  • Customer service responsibles, who have to securely provide mults-sourced IT services to the business
  • Service delivery managers who have to integrate services from a multi sourcing environment
  • Service provider responsibles who have to monitor and control the integration of services from a multi sourcing environment

Certificate

There will be no certification exam.

Documents

SIAM folder including:

  • Training slides
  • Student Workbook
  • USB stick with
    • Slide show
    • Further related material

Book: "SIAM - Principles and Practices for Service Management and Management", ISBN 978-94-018-0025-9

Public

Public    SIAM - Service Integration and Management, Practical Seminar

Start End Duration Location Language Price CHF Status
Start24.04.2017 End25.04.2017 Duration2 days Location LanguageDE Price CHF1'600.- StatusBook
Start22.06.2017 End23.06.2017 Duration2 days Location LanguageDE Price CHF1'600.- StatusBook
Start28.09.2017 End29.09.2017 Duration2 days Location LanguageDE Price CHF1'600.- StatusBook
Start23.11.2017 End24.11.2017 Duration2 days Location LanguageDE Price CHF1'600.- StatusBook
Inhouse

Inhouse

An internal seminar is possible, from at least six persons

Can be done with the following simulation programm:

Contact

Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch

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